Contact Types
" The rider assaulted me with a weapon. I'll be filing a police report"
Urgent Safety> Physical Altercation> Weapon Involved
" My roommate is an Uber driver and their car just got towed for non-payment. Can you help us get her another car so she can pay her half of the rent?"
No Jira ( Vehicle Impounded)
" I noticed that my account was charged 2 times from Uber I have not used Uber in the last three months . I think my account was hacked"
Non-Safety
"I left my wallet in the car and my driver said he'd only return it if I gave him $100"
Theft or Robbery> No Weapon Involved > No Injury
" The driver was aggressive and violent to me and my girlfriend"
Rider-Safety> verbal altercation > insufficient information
" My husband was just diagnosed with alcoholic liver disease. He's trying, but it's so easy to order vodka from Uber Eats. Could you please make it so he can't order alcohol? I'm worried that if he continues drinking he will die."
Driver or rider safety> Substance Abuse > Unconscious intoxicated/ excessive consumption by rider
" My rider got mad at me and when he got out of the car he spit at me through the driver window"
Jira - Urgent Safety ( Spitting on a person)
" My driver yelled at me and then kicked me out of the car on the freeway"
Safety
" Rider had three underage guests with him. They were wearing a little clothing and heavy make- up. The rider seemed to be coaching them on what to do at the motel before we arrived , like to give the man a hug and feel for a gun. Please look into this "
Urgent Safety> Potential Safety Concern > Suspected Human Trafficking
" Delivery partner is calling to confirm that a third party tried to attack him while making a delivery but there was no physical contact"
Driver safety > Verbal altercation > Threat of violence without a weapon
"Admittedly I was drunk , but my driver recorded the ride and posted it on Youtube"
Rider-Safety> Inappropriate Post Trip Contact/ Media Upload> Live Streaming/ Non-Consensual Media Upload
" I was delivering food to a customer and when I was walking up to the door on the sidewalk I stepped into a uncovered water main and I think I broke my leg. My son is driving me to urgent care now"
No Jira ( VCC or Injury Claim)
" This rider threw up in the back of my car, how am I going to get this smell out, not only that they were yelling at me in the car, and calling me names. I can tell that they were intoxicated"
Safety ( Verbal) and Non Safety (cleaning fee)
" The driver took a baseball bat and threatened to break my friend's head. He then used the bar to push me out of the vehicle at the end of the trip"
Urgent Safety> Physical Altercation > Weapon Involved
" My rider stated to me , " Your Asian, you don't know how to drive"
Rider Safety > Verbal Altercation > Discriminatory Remarks-Racist
" The delivery driver marked my order delivered without moving. I could see he was outside my building, so I went down and walked over to his vehicle. Instead of handing over my food, he shoved me to the ground and I bruised my elbow, then he sped away with my order! Thief!"
Theft or Robbery> No weapon involved> minor/moderate Injury
" My driver agreed to take my friend home after he finished my trip. When they got here he asked her to pay $20 when we had agreed she would only pay $10."
No Jira ( Street Hail or Touting)
" My driver got a flat tire and I had to get another Uber, I forgot my cellphone in the backseat of his vehicle"
Safety ( Third Party Environmental) and Non- Safety ( Lost Items)
" The rider said they'd give me COVID if I didn't speed up a bit. I was just following the regular speed limit. As we approached their destination the rider sneezed all over my face"
Urgent Safety> Physical Altercation > Spitting on a person
" While en route to drop off a man came up to me at a stop light and threatened me with a machete. I gave him the order because I was scared that if I didn't he was going to kill me"
Urgent Safety> Verbal Altercation> Threat of Violence with a weapon
" I went to pick up a rider , and when they were walking towards my vehicle I noticed that he had a gun on his holster. I got scared and left. I did not feel safe picking him up"
Urgent-Safety> Potential Safety> Gun/Knife/Weapon Observed ( Non - Threatening)
" My ramen broth was boiling when it arrived last night and I spilled it on my bare feet. I was in so much pain and needed the ambulance to take me to the hospital to treat my second-degree burns"
Jira
" My driver stopped at a gas station to fill up and said an emergency came up. She left me there , in a really bad neighborhood"
Safety
" There was a fight that broke out the police were called"
Urgent Safety > Physical Altercation > Insufficient Information
" He called me a bi**h and pulled a gun on me"
Urgent Safety> Verbal Altercation> Threat of violence with a weapon