Expectations
It shouldn't take us more than 30 days to do this
"What is paying invoices?"
When only the enrollment metrics or a PI of a CTA are being amended
What is a contract amendment?
When IT asks us to try out new features and report back
What is Testing?
This Office is located just outside of America's 6th most populous city! Home to fraternal affection!
What is the KOP/Wayne office?
If you needed to escalate an issue to the sponsor this Dept. should be your best bet
What is Client Services?
We expect these to be fully setup in 21 days
What are contracts / contract setups?
This kind of patient also know as a "washout" goes to the first visit of a clinical trial but does not meet the requirements
What is a SF Patient / What is a Screen Failure?
What is a VIA Ticket?
What is the Wilmington Office?
If a site is missing it's Site # this Dept. may be speaking to you about it
What is the Data Team? Who is Data?
In 48hrs we are expected to do this
What is initial FD follow up?
When only the the values of the patient visits in a CTA have been amended
What is a Budget Amendment?
Payments IT will always ask you to do this before they can help
What is submit/create a ticket?
You'd be lucky to visit the office in this city, known for its warm weather, beaches, and having the busiest port of entry in the United States!
Different from the corporate side of the business this dept. is who you would go to if you were locked out of InSite
What is Payments IT?
Almost all of our follow up is expected in this timeline
What is Bi-weekly follow up?
Adding one of these to a Visit Budget will extend the clinical trial
What is an Arm? What is Adding an Arm?
The Error message you get when your web browser can't locate what you are searching for
What is Error 404?
While visiting this office, located in Western Europe, It would be wise to enjoy some chocolate, waffles, or maybe even some Mussels
What is the Belgian/Brussels Office?
This dept. is responsible for creating the Red Line Item report each quarter for governance!
What is the BI Team/ Business Intelligence?
Before the Pandemic, SSAs were required to take at least 12 of these a month
What are FD calls?
When only new Pass-Through fees are added by this kind of amendment
What are Reimbursable Amendments?
When you see this orange colored warning sign you may find that InSite is down for the moment
What is a Traffic Cone?
What is Canada?
The main objective for this dept. is test new enhancements, but you will also be asked by Donna to add comments for audit purposes
What is QA / Quality Assurance?