The Company
They ensure that all resources that enable you to take calls work well.
What is IT?
The idea of “take care of those who take care of clients and customers!”.
What is Retain?
VPN
What is Virtual Private Network
Keep Learning, keep growing, keep moving.
What is empower center?
The very first person serviced by the Customer Care Team
What is the customer?
The name of our global CEO
What is Laurent Uberti?
The idea of “developing behaviours for results”.
What is Coaching?
GOS
What is Global Operational Standards?
Saving Talent at Risk
What is Sitel Star?
This person would be the front-liner who talks to our customers.
What is CSR?
Our global awards program designed to recognize those who consistently operate at peak standards across all key performance indicators.
What is Peak Awards
The idea that “the floor is the place to be”.
What is Walking Management?
KPG
What is KEY PERFORMANCE GOAL?
Self Service portal to assist durig your employment at Sitel
What is HR Connect?
Agents should avoid words such as “can’t” or “don’t” and offer to find the solution with a determined...
What is positive language?
The Sitel motto is ...
What is "the employee experience is the customer experience."?
The idea of “enjoying coming to work every day”.
What is FUN MANAGEMENT?
What is Continuous Performance Management?
Workforce management software and associated services
What is Kronos?
The first thing you should do as you answer a call.
What is to smile?
What does Sitel stands for?
What is System International TELemarketing?
The idea of “building confidence from Day 1”.
What is Onboarding?
What is My Associate Experience?
Your training platform
What is Myacademy?
Upon picking up the phone, what is the second step to follow in order to help the person that is calling?
What is authenticate the call?