Coaching and Communication
This is an activity log kept on staff.
What is the attendance log?
This sites essential and non-essential duties.
What is the job description?
Documentation is collected and reported on this.
What is the C.A.R.E form?
This promotes timeliness and ensures things are done on time.
An important step in achieving R.O.I.
Using this, conversations are recorded.
What is a "Documented Training Action Plan" or "DTAP"?
This document is required within 72 hours of employee start date.
What is the I-9?
Obtain a complete patient consent and med/soc with no errors, correct signatures and matching the hospital patient label.
What is Cord Blood Technician Performance Review?
Communicating performance expectations, using an "I" statement, and supporting opportunities for teammates leads to this behavior.
What is accountability?
The results of meeting the expectations of the # of consents, placentas, cord/cord blood, and amniotic fluid collected.
The next step after a C.A.R.E form.
What is creating and implementing a training/action plan?
DOUBLE JEORPARDY: This is 1-on-1 time, setting clear expectations, and allowing opportunities for feedback.
What is onboarding?
Quality, measurable information reported to the employee.
What is the performance review?
What is weekly checklist?
Supplies, inventory, payroll, car costs and insurance, gas/mileage are considered as this.
What are expenses?
Using clear and concise verbiage creates this.
What is effective communication?
- Job description
- Handbook Acknowledge
- Sexual Harassment & Hostile Work Environment
- Cellphone Policy
What is a wet/handwritten signature?
Describe the format of the C.A.R.E. form?
- Violation, Performance issue, attendance, safety, time, termination, etc.
Successfully training Cord Blood Technician's, meeting goals, and visiting your reporting hospitals is a part of this.
What is meeting supervisor expectations?
Productive and committed employees produce this.
What is Return on Investment?
Lack of this can create difficulty in resolution.
What is documentation?
This should be a TOP priority during the on-boarding process.
What is employee retention?
These 3 policies are pivotal in performance and employee success at Life Line Stem Cell.
What is the Attendance Policy, Employee Workplace Conduct, and Personal Appearance?
This event requires immediate attention and notification to Human Resources.
What is Family Medical Leave Act (FMLA) and American's Disability Act (ADA)?
This 5 letter technique is used to help employees understand their goals.
What is S.M.A.R.T.?
Double Jeopardy for defining the acronym.