COM DOCUMENTS
NAME THE REQUIRED DOCUMENTS
-DS157
-PROOF OF EMPLOYMENT(HR LETTER OR STATEMENT)
-LETTER OF RECOMMENTATION OR STATEMENT
-PROOF OF AFGHAN NATIONALITY
HOW MANY DAYS DOES AN APPLICANT HAVE TO APPEAL THE DECISION LETTER?
-120 DAYS FROM THE DATE THE DECISION LETTER WAS SENT
MANUAL REF. (200-020B) PG 111
IF YOU RECEIVE A WITHDRAWAL REQUEST, WHAT CODE DO YOU SEND?
-SA WTHD
MANUAL REF. (220-040) PG 114 NUMBER 4
IS THERE A DECEASED APPLICANT CHECK BOX ON SQSIV (CCD) ?
-YES
MANUAL REF. (165-030) PG 84
GENERAL STATUS OF A CASE WAS REQUESTED...SEND THESE CODES
1.APPROVED/APPLICANT WAS NOTIFIED... WHAT IS IT?
2.DOCUMENTATION COMPLETE/ REFER TO COM... WHAT IS IT?
3. DECISION WAS MADE BUT APPLICANT INDICATES THEY DIDN'T GET THE DECISION LETTER... WHAT IS IT?
1. SA COMP
2. SA DCNA
3. SA STDA
MANUAL REF. (170-020) PG 87
WHAT CAN APPLICANTS USE FOR PROOF OF AFGHAN NATIONALITY?
Applicants must submit a copy of their passport or Tazkera/National Identity Card (birth certificate).
-MANUAL REF. (180-200) PG 105
HOW DO YOU CALCULATE THE DAYS OF THE APPEAL? (USING THE CALCULATOR)
-Open Windows Calculator: Start > All Programs > Accessories > Calculator.
-Press CTRL + E.
- In the drop-down, select Add or subtract to a specific date
-In the From field, enter in the date the decision letter was last sent per the notes screen in CCD
-Enter 120 into the Day(s) field, then click "Calculate."
MANUAL REF. (200-020A) PG 110
WITHDRAWAL CASE STATUS' ARE UPDATED TO WHAT?
-APPLICATION WITHDRAWN
MANUAL REF. (220-040) PG 114 NUMBER 3
HOW SHOULD DS 157'S NEED TO BE LABELLED IN SQ SIV(CCD)?
-“Applicant Name (Last, First) SW DS-157”
MANUAL REF. (165-030) PG 84 NUMBER 5.a
WHAT CODE DO YOU SEND?
REQUESTING INFO ON... How to apply for COM, wondering what's needed, or they're trying to apply, but don't provide enough info to create a case....
- SA GINQ
MANUAL REF.(170-020A) PG 88
WHAT DOES THE HR LETTER REQUIRE TO BE ACCEPTABLE?
-APPLICANT FULL NAME
-APPLICANT DATE OF BIRTH
-CONTRACT NUMBER
-APPLICANT JOB TITLE
-APPLICANT JOB LOCATION
-APPLICANT START AND END DATE OF EMPLOYMENT (1 YR OF WORK)
-HR REPRESENTATIVE SIGNATURE AND DATE
- CONTACT INFORMATION FROM HR REPRESENTATIVE OR ALTERNATE
MANUAL REF. (180-120) PG 99
THE APPEAL REQUEST IS 121 DAYS OR MORE (WHAT IS THE PROCESS?)
-SEND SA D120
-ENTER NOTE
"Denial appeal email received more than 120 days from the Denial letter sent date. Email sent notifying applicant they will need to reapply (Date email received)."
MANUAL REF. (200-020B) PG 111
WHAT NOTE DO YOU PUT IN THE NOTES TAB FOR WITHDRAWAL REQUEST?
-"Applicant no longer wishes to pursue their COM application, case status set to withdrawn."
MANUAL REF. (220-040) PG 114 NUMBER 1
HOW SHOULD DEATH CERTIFICATES NEED TO BE LABELLED IN SQ SIV(CCD)?
- “Applicant Name (Last, First) Death Certificate”
MANUAL REF. (165-030) PG 84 NUMBER 6.a
YOU RECEIVE AN EMAIL AND IT'S NOT IN ENGLISH... WHAT CODE DO YOU SEND?
- SA NOEN
MANUAL REF. (170-020B) PG 89
AFGHAN APPLICANTS MUST HAVE BEEN EMPLOYED IN AFGHANISTAN ON OR AFTER WHAT DATE?
-October 7, 2001.
MANUAL REF. (180-080) PG 97
- SA/SQ ADNA
MANUAL REF. (200-060) PG 112
WHAT IS THE PROCESS IF THE APPLICANT WISHES TO CONTINUE AFTER WITHDRAWING?
-Enter the following note in the Notes Tab: “Applicant notified NVC of their intent to continue processing the application, case status set to active.”
-Remove the "Withdrawal Notice" from the Other Documents section
-Attach the original "Withdrawal Notice" to the “Intent to Continue Processing” at the end so that COM is aware that the applicant previously requested to withdraw the application. This should be uploaded into the Other Documents section with the name “Intent to Continue Processing."
-CHANGE CASE STATUS TO ACTIVE
MANUAL REF. (220-060) PG 115
DO YOU LEAVE A NOTE INDICATING A NUMBER OF SURVIVING FAMILY MEMBERS?
-YES
MANUAL REF. (165-030) PG 84 NUMBER 7.
Leave a case note indicating how many surviving family members are associated with the COM case. List out each applicant name.
WHAT ARE POISON PENS? AND WHAT DO WE DO WITH THEM?
-Poison Pen inquiries are defined as emails pertaining to an applicant that indicate the person is involved in something illegal, unethical, or immoral.
- When a Poison Pen is received, if there is case identifying information, upload the information to the appropriate case, forward the email to FPMNVC@state.gov and respond to the inquirer with IS-FRWD. Note: If no specific information is provided, take no action on the email.
MANUAL REF. (170-040) PG 89
IF THE APPLICANT INDICATES THAT THEY ARE UNABLE TO OBTAIN AN HR LETTER (WHAT WOULD THE PROCCESS BE?)
-Convert and upload the explanation received as the HR Letter, and update the status to Acceptable.
-Enter the following note: “Applicant is unable to obtain HR letter”
MANUAL REF. (180-100) PG 98
HOW MANY TIMES CAN AN APPLICANT APPEAL?
-1 TIME
MANUAL REF. (200-020) PG 109
WHAT HAPPENS TO THE STATUS OF AN APPROVED APPLICANT THAT DECIDES NOT TO PURSUE THEIR SPECIAL IMMIGRANT VISA? AND SHOULD A NOTE BE ENTERED IN?
-THE STATUS DOES NOT CHANGE
-YES, A NOTE SHOULD BE ENTERED "Applicant no longer wishes to pursue their COM application, application already approved."
MANUAL REF. (220-080) PG 115
SW APPLICANTS WHO ARE STARTING THE PRE-COM PHARSE ARE REQUIRED TO HAVE WHAT?
-DEATH CERTIFICATE
MANUAL REF. (165-010) PG 82
*Merge – If you are asking the manager to merge contacts
*Document – if you are requesting help regarding a document
*Process – If you have a question on the correct process
*Other – All other requests
MANUAL REF. (080-060F) PG 43