The Front Desk Knows It
What is used to identify a patient at check in?
Two patient identifiers (name, address, phone number, DOB)
Does the following patient need refills on these medications?
No!
Where are the spill-kits located?
Where should staff park?
NOT IN THE PATIENT PARKING LOT (in the street around the clinic) be careful of the no parking signs!
What type of water bottles are JC approved?
closed lid, no straws out, spill proof
True or False: we can eat at our workstations
FALSE! - no staff should be eating at their workstations (this includes patient facing areas and back cubicle areas) we dont want little critters!
YES!!!!!!
What are approved insurances for Class D?
MAP patients
What should we use with every interaction we have with a patient?
AIDET - Acknowledge, Introduce, Duration, Explain, Thank You!
Who is our Clinical Risk Manager?
David Wright
What is SDS and where can you find it?
Safety Data Sheets - used for proper clean up chemical spills and safety
You can find it on your desk phones, SharePoint, and an icon on your Desktop
False: We should be verifying what pharmacy the patient prefers as they might need it updated
How often should we be checking a patient's A1C
every 3 months
What is the timeframe an employee should be calling in to their shift?
at minimum 2 hours prior - this pertains to all employees!
Should we have space heaters in the clinic?
NO!!!!!!!!!!!!
Act out AIDET
Acknowledge
Introduce
Duration
Explain
Thank You!
patient education and COVID vaccine consent
What is .pvp and why is it important?
.pvp is pre-visit planning that the clinical team will utilize in preparation of the patient appointment. It is important because it allows the team to prep and bring up any concerns or important reminders for the team or the patient
Where do you find all things CUC?
The SharePoint - Wealth of Knowledge!
What does IFU stand for and what is it?
IFU - Instructions for use
We use it for to identify how to utilize equipment, maintenance dates
What should be verified with the patient at checkin?
Address, phone number, insurance card, preferred pharmacy
When can POC orders via telehealth be performed and when due they expire?
Same day, end of day
What criteria does a patient need to be approved for the Shingrix vaccine?
Living in Travis county, Has MAP/uninsured, age 50 yrs and older
What is the offical patient late policy?
patients can arrive up to 5 minutes past their appointment time (at the 6 minute mark, the patient can wait on standby or reschedule)
When do you perform A1C controls?
every 30 days - if kept at room temperature
New lot #, new shipment are needed