Business Administration
Sales have dropped 15%, and before making changes, this leader gathers customer feedback and analyzes operations
Who is a manager?
This business tool combines visuals, messaging, and identity to influence how customers feel about a company.
What is branding?
When a guest leaves a negative review, responding quickly and offering a solution demonstrates this service strategy.
What is service recovery?
This type of person identifies problems and turns them into business opportunities
Who is an entrepreneur?
When severe weather delays flights, this is always the top operational priority.
What is safety?
When two managers are blaming each other, this leadership skill helps resolve the issue professionally.
What is conflict resolution?
A short, memorable phrase that defines a company’s message is called this.
What is a slogan?
This industry focuses on hotels, tourism, airlines, and especially customer experience management
What is hospitality management?
When two businesses sell similar products, this strategy makes one stand out.
What is competitive advantage?
When two aircraft are assigned the same gate, solving the conflict requires this coordination role.
What is airport operations management?
This financial statement shows revenue, expenses, and whether a company made money.
What is the income statement?
When a company uses Instagram, websites, and digital ads to promote products visually, it is using this type of marketing.
What is digital marketing?
During peak season, maintaining quality under pressure requires strong skills in this operational area.
What is operations management?
This document outlines how a new venture will operate, earn revenue, and grow.
What is a business plan?
An unattended bag near a boarding gate triggers this immediate airport response priority.
When fuel taxes increase, this economic principle explains why transportation and food prices may rise.
What is supply and demand?
This creative leader oversees an entire design team and approves final visual campaigns.
Who is a Creative Director?
When a tourism company designs experiences that far exceed guest expectations, it is focusing on this competitive advantage.
What is customer experience?
When a startup earns more money than it spends, it reaches this important financial milestone
What is profit/profitability?
This airport professional is responsible for ongoing communications with pilots, ensuring safe departure and safe landings.
Who is an Air Traffic Controller?
When interest rates rise, this usually decreases because borrowing becomes more expensive.
What is investment?
This creative specialist develops motion graphics and animated visuals for advertisements and social media campaigns.
Who is a Motion Graphics Designer?
This tourism leader manages tour packages and destination experiences.
This early-stage funding often comes from personal savings, family, or small investors to launch a business idea.
What is start-up capital?
This airport process ensures passengers and baggage meet national and international safety standards before departure.
What is security screening?