Manage & control processes; Manage and control products; Improve processes; Manage risks
What are four uses of measurement
200
A way to collect measures, typically on a survey. Contains categories such as Very Satisfied, Slightly Satisfied, Satisfied, Slightly Dissatisfied, and Very Dissatisfied
What is Likert Scale
300
What can happen; How likely is it that it will; What do we do if it does
What are the three components of Risk
300
Causes that can be controlled by improving the work processes
What is Common causes.
300
Time spent fixing errors, Idle time, Estimated cost vs. actual costs
What are 3 (out of 5) ways that process can be measured (Process Measurement)
300
Measurement Dashboards; Function Points; Statistical Process Control
What are the three aspects of Quantitative Management in an IT function
300
Designing documents that are clearly, logically, meaningfully, and comprehensively laid out.
What are Measures and resulting metrics (How to know a measure is good)
400
Normalizes data so that comparison is possible
What is a Metric
400
How often a particular report is developed and distributed to its audience
What is Reporting Frequency
500
Involves the activities of defining, measuring, prioritizing, and managing this in order to eliminate or minimize any potential negative effect associated with this.
What is Risk Management
500
All processes contain some inherent variation
What is common causes of variation.
500
Observed or perceived & hard data
What is Objective and Subjective Measurement
500
Identify a champion and change agent, and assign organizational responsibility
What is one (out of 4) of the prerequisite steps to implementing a measurement program (Prerequisites)
500
The process of modifying errors found in a released software product.