Gatekeeper
"They aren't here today, sorry"
Thats okay, can you let me know when they will be back in the community?
We use a lot of agency but everything going pretty smoothly right now.
"Shiftkey is a lot different that what you probably use now, let me show you how we are different"
My scheduling coordinator handles all that, you need to talk to them.
When is the best time to reach them? What is their email?
I am not involved with the staffing here, you need to speak to my DON/Scheduler
Awesome, what is there name/contact info and when is the best time to reach them.
I don't know, this looks like an "easy button" for my buildings
So with Shiftkey, we are permissions based, we can give as much or as little control to your community as you want. We are fully customizable.
"They are in a meeting, i can put you through to voicemail"
Is anyone else available to speak to me and answer a few questions about your community?
We used agency a few months ago but we just hired some people and havent had to use outside help.
Im glad things are going well! What is your backup plan if things swing back the other direction?
I dont like outside help, i only use my own team, they know what they are doing.
I completely understand you want continuity of care. Shiftkey makes it east to find the quality of provider you are looking for with our reliability and accountably tools
I am happy with my current Vendor
Thats awesome that you are happy, is there anything about your current process you would change if you could?
We already work with 5 agency vendors we aren't looking to add another, and want to downsize.
Understandable, 5 vendors is a lot. Shiftkey is really purpose built for skilled nursing, and i specialize in helping communities reduce agency hours and meet their goals. Let hop on a quick zoom call and i can show you how we do that.......
Shiftkey? We dont use agency sorry.......
Thats awesome you dont use staffing agency, thats acutally why i was calling. i would love to talk to someone about your process and how your are able to not use any outside help
I don't make those decisions.....
I completely understand, but if you like what shiftkey has to offer, i bet your team would like it too. Can i get your admins information? Id love to present it to him and you both.
Everytime we use agency, we always have issues with credentialing.
Shiftkey handles all of the credentials on our end. We even have FRD's to make sure everything you need for your community is at your fingertips.
There is no room in my budget for another vendor
"Shiftkey is very budget friendly, if i could save you money and help you reduce the overall spend on staffing would you be open to see a demo?"
We have a very strict budget for staffing. In my experience agency is pricey and comes with hidden fees.
Our platform is and always has been free to use. We can work with you to help you find a rate schedule that meet your budget and get you the help you need.
"They told me to tell you that we dont use agency and to not call back!"
We used Shiftkey before, but i didn't like it....
How long ago was it that you last tried out the platform? Can we schedule a short call to show you our new features, like admin assist and provider tracking?
We are trying to get ride of agency, we have a firm date for July 1st to stop all outside labor.
That can be very tricky, what does your plan around that look like. Do you have a backup plan or fail safe if you cant meet the deadline?
Im new here, and all the vendor decisions are mare by my coporate group
Congratulation on the new role! How do you advocate for you community at the corporate level? I would love to be able to speak to who makes that call for your community. Can i get an intro from you?
We dont work with any 1099 staffing Vendors.
I completely understand, being misclassified or getting a deficiency tag is a nightmare. Why is it that you would rather have W2? What about W2 Vs 1099 makes you feel safer?
The gatekeeper says nothing and hangs up on you.
You call back
Our team has decided to cut off all agency, we aren't allowed to go outside of our team.
"I hear that alot from scheudling coordinators. Do you know what caused this decision from the team? Who made that call for your community? How has that affected your job day-to-day?"
All of our efforts are put into hiring right now, we have a CNA class graduating in two weeks and plan on filling our openings with FTE
"I told you last month, we are fine with staffing and do not need Shiftkey"
"I can respect that but i keep hearing from CNA's on our platform that they want to pick up shifts in your community. Is your DON available, i really just want to know more about how you operate"