Abuse & Neglect Reporting
Customer Service
Regulation GG
Infection Control
Miscellaneous
100

The mandated reporters in the facility 

Who is: EVERYONE

100

Mandatory Requirement for residents and staff to identify team members by

What are: Name Tags

100

You provide verbal reminders to the resident to complete a task.

What is: Supervision, touching, and cueing.

100

The first thing you do when entering a resident's room to provide care. 

What is: Wash your hands. 

100

The amount of time/notice that needs to be given when you plan to call out of a shift, and where to call. 

What is: At least two hours and call the nurse's station

200

A person should do this when they suspect Abuse or Neglect of an elder

What is: Report the suspected abuse or neglect to a supervisor / the State Hotline/Residential Care Services. 

200

What needs to be done before call light can be turned off

What is: The task(s) must be completed.

200

The appropriate time to chart Pain, Behaviors, and ADL's

What is: Near the END of your shift

200
The proper time to take off gowns and gloves

What is: before leaving the room

200

How often oral care should be provided. 

What is: AT LEAST twice per day. 

300

The most common type of elder abuse

What is: Neglect

300

The definition of AIDET

What is: Acknowledge, Introduce, Duration, Explanation, and Thanks. 

300

Resident can remove their dentures, but staff brush, rinse, and soak their dentures for them. What is the correct charting for oral care?

What is a Substantial maximum Assist. (staff provided more than 50% of task)

300

Acronym: EBP

What are: Enhanced Barrier Precautions

300

A Required lapse of thirty unpaid minutes during the course of your shift. 

What is: Lunch Break 
400

Gives residents a voice and a choice in their daily activities. Refusing to walk to the dining room for meals is an example of this. 

What are: Resident Rights

400

The degree of caring or individual attention shown to residents. 

What is: Empathy

400

Proper P.P.E when a resident is on EBP.

What is: Gown and Gloves

400

How often a resident should have a bed bath IN ADDITION to a regular bath / shower

What is: AT LEAST once per week.

500

Disciplinary action given to the facility for injury that happened due to not following the bedside care plan. 

What is: An Automatic Citation

500

Terms of Endearment that you should NOT call the residents in the facility. 

What is: honey, sweetie, precious, dear, hon, etc 

500

The resident requires care in pairs but can complete tasks with minimal assistance. What is the correct charting for ADLs?

What is: Dependent

500

What P.P.E is needed for a resident on COVID-19 Precautions?

What is: A gown, N95 Mask, Goggles, and Gloves. 

500

If you feel yourself becoming frustrated by the Resident you should do this

What is: Excuse yourself and reapproach later or ask for help. 

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