Business Management Skills
What are the most common conflicts in the workplace?
between employees, between management and employees, between an employee and a group, between groups, between companies
What does verbal communication consist of?
Writing & Desktop Publishing Software programs include
Microsoft Word, Microsoft Publisher, Adobe InDesign
It is the quality of a person allowing them to guide, direct or influence people
Leadership
What does assessing self accuracy do?
Helps people identify their strengths and weaknesses, helps people learn from their mistakes
Conflict in the workplace can be resolved through _________ and ____________ techniques
Prevention/Management
What is Pitch?
How high or deep a voice is
Spreadsheet Applications include
Microsoft Excel, KSpread, OpenOffice Calc, Abykus
What are the three different leadership styles discussed from the notes?
Autocratic, Participative, and free reign
What is the difference between short term and long term goals?
Long term goals are set for a year or more, short term goals are set for less than a year
How should a leader manage conflict?
Remain impartial and listen to all sides, resolve conflict quickly, compromise in any effort to address all concerns fairly
What does nonverbal communication consist of?
Eye-contact, posture, personal space
Database Applications Programs include
Microsoft Access, MySQL, Oracle
What three things does successful teamwork consist of?
Cooperation, Compromise, and Collaboration
What are the 4 keys to proper goal setting?
Should be realistic to a person's capabilities, should be realistic to time, should include a strategy for accomplishing the goal, should include a method for monitoring the progress of the goal
What questions help you recognize if an action is ethical?
It it legal? Is it right? Is it beneficial? Could it be publicly known? Could other employees, managers and family members respect the decision?
Communicating with different audiences requires the following skills?
Appreciate the differences, eliminate judgmental opinions, demonstrate empathy, acquire new patterns of behavior and belief, tolerate ambiguity
Collaborative and groupware applications include
Lotus Notes, Microsoft SharePoint
What are examples of community involvement as discussed from the notes?
Sports teams, student clubs, service organizations, church groups or local youth groups, choir or other performing groups
What is the difference between introverts and extroverts?
introvert - a person who is more comfortable with his or her own thoughts and feelings
extrovert - a person who enjoys sharing thoughts and ideas with others
What is ethical decision making?
Involves the study and examination of moral and social responsibilities in relation to business practices
What is diversity? (From the notes)
refers to the differences in terms of age, generation, race, class, gender, culture, education, etc.
Operating System Applications programs include
Microsoft Windows, Mac OS, Linux
What are the two ways teamwork can be formed?
naturally or as a result of a collective interest
What rewards does having proper ethics provide?
respected more in the workplace, trusted by co-workers and peers, admired by family, friends and co-workers