Subscriptions
This type of individual subscription includes the expanded course library, interactive courses, projects, and certification practice exams.
What is a Premium Subscription?
The acronym for Personal Identifiable Information
What is PII?
Your trophy case showcases these once you've earned them and allows you to check your progress on any unearned as well.
What are badges?
Before a user can access Pluralsight, they must first agree to this.
What is the Terms of Use?
When a ticket comes into ZenDesk and it has never been updated or worked, this is default status until updated.
What is New?
This type of subscription can be purchased as a gift to another user.
What is a Gift of Pluralsight subscription?
Known as General Data Protection Regulation, but more commonly known by this acronym.
What is GDPR?
This combines courses, paths, and even content outside of Pluralsight to create a custom learning journey.
What are Channels?
For violations of our Terms of Use, we provide two courtesy warnings before doing this.
What is Permanently Block?
Once a users email has been marked as ‘Spam’, all future emails they send to Support go here.
What is Suspended tickets?
What type of subscription comes with 200 minutes or 10 days to test out the Pluralsight platform?
What is a Trial subscription?
With this kind of request to Support, we can make changes to a user’s account.
What is a written/email request?
This provides learners with an understanding of what a technology is, how it’s applied, why it matters, and how to use it.
What is Tech Foundations?
This is considered the toughest privacy and security law in the world and was originally drafted and passed by the EU.
What is GDPR?
If you do not want your full name to appear on tickets when replying to a user, you can add this to assume a false identity.
What is an Alias?
This type of subscription is denoted with a “TQ” in the subscription type.
What is a Technology Quotient?
You send this type of plan to Sales if they do not have an Admin.
What is a Business/Team plan?
A combination of specific courses and tools curated to teach you a skill from start to finish.
What are Paths?
This type of report is what Support uses to view detailed information about a users account activity related to blocks.
What is Mitigations?
To add a new personal Macro, you must go here to add it to ZenDesk.
What is Admin Center?
What kind of Team Plan comes with advanced analytics?
What is an Enterprise Team (Business Plan) subscription?
This kind of invoice can only have the end user’s name, all the “Bill To” and “Sold To” information must be removed.
What is a redacted invoice?
This page within Pluralsight contains user activity, user badges, and Skill IQs.
What is the profile page?
When users visit our website, we display notification and consent banners that directs users to the Pluralsight Privacy notice. This banner describes the type of ________ that we use.
What is Cookies?
This is the name of the current ‘Form’ version Support fills out before solving tickets.
What is Skills Support Ticket V2?