The Basics
How much does it cost to enroll in the SkyMiles Loyalty Program?
Enrollment it free!
What is measured to qualify for Medallion Status?
MQDs aka Medallion Qualifying Dollars
What is the application used to see account activity?
OmniPro
Portland, OR
PDX
Name three ways members can earn miles without travelling.
Hertz, Starbucks, Lyft, Ticketmaster purchases and through qualifying purchases on Co-Branded AMEX
When does the Medallion Qualification year start and end?
January 1st through December 31st
When can Platinum and Diamond receive a complimentary upgrade to Comfort+?
Shortly after ticketing based upon availability.
How much is the MQD Head Start for Reserve and Platinum Amex card holders?
$2,500 MQDs
London, Heathrow
LHR
When do miles expire?
Miles never expire!
What are the Medallion Tiers?
Silver, Gold, Platinum, Diamond, Delta 360
Medallion members receive complimentary First Class or Delta One upgrades on international trips. True or False?
False
What are 4 things you can use to personalize this members experience?
Name, Platinum Medallion Status, Million Miler, Member since 1998.
West Palm Beach, FL
PBI
Can members gift, transfer and buy miles?
Yes, they can!
Double points if you know the Maximum amount of miles you can transfer to a single account in a year…
What are the four qualifying spending categories eligible to earn MQDs
Co-Brand Card Spend, Bonus MQDs, Flight MQDs, Delta Vacations MQDs
Members can use SkyMiles Mileage Upgrade Awards on any trip. True or False?
False
How many MQDs do they need to earn Platinum for 2025?
$12,732
Milian, Italy
MXP
Where can members see eCredits, Vouchers and Certificates in their account?
My Wallet section of their account on Delta.com or Fly Delta app
What are the MQD ratios for Co-Branded Platinum and Reserve American Express Cards
Platinum: For every $20 spent earn 1 MQD (20:1)
Reserve: For every $10 spent earn 1 MQD (10:1)
What is the class of service for a Complimentary Delta Premium Select Upgrade?
RU
What can you do if an error occurs when processing a Retro Credit?
Using Axis go to the remarks tab in the SkyMiles account, select Queue Remarks then select
PLEASE CREDIT DL OP FLIGHTS (ENTER TKT NUMBER AND FLIGHT INFO) then click add action!
Edmonton, Canada
YEG