Premium Sales and Service

GUCs and RUCs

100

When a RUC/GUC expires

At the end of the associated Medallion Year

200

If a Medallion used a RUC/GUC to standby for Premium Select, they will also be elidible to standby for this cabin

Delta One

300

Airlines that are eligible for RUC redemption

DL and AM

400

Segment status code for a Platinum Medallion waitlisted for a RUC

WL

500

The three ticket stocks eligible for a RUC or GUC

006 / 074 / 057

Medallion Members

100

Segment status code for First Class Complimentary Upgrade

OU

200

Medallion levels entitled to Choice Benefits

Platinum and Diamond Medallions

300

Name 2 ways to earn MQDs in 2024

Flight activity

Delta Vacations

Bonus MQDs

Co-brand spend

400

2024 MQD Requirement for Diamond Medallion status

28,000 MQDs

Upgrades

200

What a companion in the same PNR must have for the Medallion to clear the complimentary upgrade

A skymiles account

300

Class of service that a companion can clear with the Medallion on a TCP reservation

First Class (OU)

400

A Gold Medallion is TCP'd with a Diamond Medallion. What medallion level would the Gold clear for the  Comfort+ complimentary upgrade?

Gold Medallion level

500

If two Diamond Medallions with Reserve cards are on standby for a complimentary upgrade, what would be the next determining factor for the upgrade? 

Ticketed fare product

Service Recovery

100

True/False: a Medallion is eligible for compensation before their trip is completed

True

200

True/False: PSS agents can handle compensation for disability related issues.

False; All service failures involving passengers with disabilities must be handled by CES.

300

True/False: eTCVs may be substituted for SkyMiles upon request from the SkyMiles member

True