Why does this channel exist?
#needs_csm
For when you are offering support to a customer who meets the criteria to have a CSM, but does not have one assigned.
You checked the customer’s integration, went to wikibobby, and the help center for troubleshooting, but the integration is not performing as expected, what channel should you post to?
Post in #help_integrations
If you are unsure if you are posting in the appropriate channel you should do this.
Look at the top of the channel, under the title there should be a description.
You have been assigned a ticket and you are confused by the content, you want to clarify a few questions that you have regarding the conversation the ticket owner had with the customer.
After doing some research you can DM the person who had been handling the ticket.
You have an issue with a Flow that you have been troubleshooting, this would be the next step.
Post in #goldeneye, and then #help_flows.
#product_design
An open channel for everyone at Klaviyo to communicate with product designers.
You lost your phone somewhere in the office, where do you post?
Post in #random
You want to respond to a question that was posed on the #goldeneye channel so you should do this.
Start a thread.
You have been troubleshooting an issue with an integration and have still not found a solution, you think it could be a bug, this would be the next step.
Post to #help_integrations
You have a general issue that includes multiple components (not just a flow, not just a campaign), this would be the next step.
Post in #goldeneye.
#agencymatchmaker
if there's a customer that could use help from one of our agency partners, you can share details in this channel and someone from our team will help match them with the right partner.
You got a DM from a team lead in Support offering a suggestion for a ticket you received a 1 on, what channel should you go at for details?
Look in the #csat channel
You have a large announcement that you are responsible for sharing with Klaviyo.
You should post to #general and also email the announcement.
You have a topic that you would like to create a channel for, this would be the next step.
Browse other channels to see if anything similar exists and/or ask around to avoid creating duplicate channels.
You have started in the queue for the customer experience program and you have a question relating to scheduling or other details within the program (or any other random questions!), you should do this.
Post in #customer-experience-program (you can also ask me!)
#docs
Where you can provide feedback for help docs (if you notice typos or if you notice they need to be updated).
This is where you can find how customers are reviewing Klaviyo.
#nps (Net Promoter Score)
This is the difference between @channel and @here.
This will alert anyone on the channel regardless of if they are online or not. This should be used extremely sparingly.
For By the Numbers you would like a particular beverage, you should post to this channel by when?
#drizly, by the end of day, Wednesday.
You want to get to know more Klaviyos and also explore cool spots to eat, you should go to this channel.
Post in #flavortownpeeps.
#high-fives
Through the 15Fives integration, this is where you can offer up thanks or give a shoutout to someone you have seen is going above and beyond for Klaviyo.
You are unable to physically attend Friday’s By the Numbers, but still want to participate.
Go to the #general channel for the Zoom.
This is the number 1 Slack rule at Klaviyo
Use @here extremely sparingly.
You are wondering about an update on a TP that you submitted.
Comment on the TP, if no response, in a #help_ channel.
You get locked out of your Klaviyo account and don’t have your backup codes, you should do this.
Post in #itquestions.