TOBR
what system do we use to handle all tobrs
OPUS
they're being hotline if they have this soc code on their account
FNHOT
$39.99
FirstNet Unlimited
when would you use EZ
for anything
if your going to an agency your doing this type of tobr
enrollment
what documents are acceptable for FirstNet.
photo ID
letter
paystub
certificate
if you get a new rate plan during your billing cycle or a first bill you'll have these charges on them.
prorated charges
When would you use Opus
to process any transaction (changing something on the account)
Who has to be the owner of a FirstNet account.
the first responder
if someone asked why they need to verify what are we telling them
answers may vary
you'll get these charges if you activate or upgrade
activation and upgrade fees
when would you use SheerID
what soc code needs to be on the account for you to do a tobr
TOBR
or
ENROL
what do we tell the customer to do if they show up in SheerID as expired.
they go online to firstnet.com and resubmit their application.
if you don't buy one of our international plans before you travel you will be subject to these charges
Pay Per Use charges
when would you use ICAM
for issues with FN online or their profile
if a customer wants to check to see if their device is eligible to be on FirstNet tell them to go here.
what is the RAH and OAH?
receiving account holder
original account holder
if they cannot reverify to stay on FirstNet we can do this for them
give them a special rate plan on AT&T
if you don't return the old phone from your next up upgrade, you may get these charges
non return device fee
When would you use Calm
when they have issues with MyAT&T