Gift Cards
This is the amount of E-Gift cards you can add to an order.
What is one
We can hold an order for up to how many days using a KAB hold
Up to 7 days. ***SL note***
Any notes regarding an order, changes made to it, and any customer contact go on this document.
What is the Original Order
When requesting assistance from a Shift Lead you must use what tag in which channel?
What is @SLTeam in the general channel
This section of OMS+ must be edited to resend to or change an E-Gift Card recipient.
What is the 'delivery details' section or Delivery Doc.
When removing an item from a remorse order you must complete what action for it to remain visible?
What is rejecting the item.
In order to successfully complete a refund you must wait how long after the Document Flow lists the invoice?
What is one full day.
When your shift has ended, TalkDesk requires what two steps to avoid callbacks?
What is going offline and logging out.
This is the amount of (physical) Gift Cards you can add to an order
What is multiple (same shipping address).
An order shipto or bill to address can be changed for up until what time on an order? See: 12632.
You can adjust the bill to or ship to address within the one hour remorse period.
When inquiring about a shipment and tagging @SLTeam for help, these two pieces of information should be included.
What are the warehouse location and Delivery Document number.
When viewing an email in Helpscout, it appears empty. What must you click on to ensure the message is not hidden?
What is selecting the email header menu and selecting "Show Original"
Cu with order 12630 calls because their E-Gift Card recipient cannot locate their card. Why?
What is missing the email address.
When resending an On-Demand Class, you need to process what action on the original order?
What is the list track status change to "R"
When reshipping an item and receiving an error warning you must do this action to complete it successfully.
Remove "temp unavailable item" or re-enter if showing an incomplete error message.
Watch this live order and name the issue.
What is a retail/cafe item.
A customer never received their shipped or emailed Gift Card. Shift Leads must complete what process for resolution?
What is a Gift Card Balance Transfer. This may take a few minutes and can be follow-up information.
When adding item (s) to an order in remorse, you must follow which two steps in order for it to process successfully?
What is reassign all items to temp and change plant assignment to "4" reassign.
When creating a refund, you should always check Tenders section of the original order for these two pieces of information.
What is a valid payment method and total amount charged.
This is the time in the order fulfillment process when a customer is hard charged or billed for an order.
What is when it ships. ***SL note***