Machines
What time does the date change in the MEAL book?
Midnight
When does a jackpot become taxable?
$1,200
What does CMPO stand for?
Credit Meter Payout
What is the process for a JP of $1,199.XX?
Do not round up, do not take out taxes or process a W2G
What does 10-9 mean?
Repeat.
How can a guest download FSP on an iVIEW?
My Bank
At what dollar amount does the verifier call SAM-I?
$5,000
What will the credit meter read when a CMPO is keyed off?
Zero
Name the 3 people you call for a Handpay Not Showing.
SAM-I, Tech, T2+
What are "priority" calls?
Seven Stars and Diamonds.
What is on a machine’s plaque?
Location, asset, and denomination
At what dollar amount do you require a T2+ to verify?
$10,000
Inside the machine, what part should you check when a CMPO was needed?
Printer / Ticket
Name the 3 departments you call for an Open Door.
SAM-I, techs, and security.
What is our service goal time to complete all outages?
<2 minutes
What three lengths of time can you “reserve” a machine?
15 or 30 and 60 minutes with verbal authorization for T2+
What form must you create for a taxable jackpot?
W2G
At what dollar amount does a CMPO require a verifier?
$3,000
A DL is the only US primary ID we accept that can possibly be a Foreign Taxable. Why is that?
Because once you get to the W2G screen or fill out a W9, their social might start with a 9.
What is helpful about using The Watermelon?
Find themes, locations, assets, denominations.
What does MEAL stand for?
What is the name of the form you must complete if a guest provides their SSN verbally?
W9
What must a T2+ complete for CMPOs that require a verifier?
MTL
Name ALL the steps needed to complete a Code 2.
Get T2+ approval, write up a beef request slip, call SAM-I prior to payment.
What does it mean to "cancel" a call?
I am at the machine and about to card it
I am going to verify the jackpot
Letting someone know you are closer to a call they copied