Week 1
Credibility x Reliability x Engagement x Relationship = ___________
Trust
This is the goal of communication
To create understanding
True or False: Situational leadership is always task specific
True
This character said, “I am not a role model. I’m not paid to be role model. I’m paid to do world class maintenance.”
Asani
In what year did Kevin Roche become self-employed?
1995
EQ is composed of what four main competencies
Self-Awareness, Self-Management, Social Awareness, Relationship Management
This term is defined as communication to a person or group about their behavior or actions and the impact those behaviors or actions have on an individual, a group, or the job
Feedback
A leader must blend these two behaviors to match the development needs of their direct reports
Directive behavior, Supportive behavior
Colton was not willing to give Jerrick time off for traveling to this country for this family obligation
Traveling to Spain for the death of his brother
Who is the author of Dare to Lead?
Brené Brown
What are two components of the Circle of Influence?
Influence and Direct Control
This is the relationship between Myers-Briggs
Mother-Daughter
Situational leadership is broken up into four quadrants based on direction and support. This quadrant has both high direction and high support
Quadrant S2
During Orabelle and Crystal’s introductory 1:1 meeting, Orabelle was concerned with Crystal’s qualifications related to this
Being a supervisor/manager
These are the white objects on the shelf above Kevin Roche’s head
Fish fossils
This is the name of the emotional processor in our brain
Amygdala
The Myers-Briggs Type Indicator generates a ______ letter type that identifies our reported preferences
Four
These are the five conflict handling modes identified in the Thomas-Kilmann instrument
Competing, Collaborating, Compromising, Avoiding, Accommodating
This character tried to avoid conflict with their direct reports and did not want to talk to them about taking extended smoke breaks
Kendria
During the Myers-Briggs lesson, Amy Sullivan showed us one of her kitchen cupboards. What was the name of the small appliance in Amy’s cupboard?
Ninja
These are the five levels of listening
Ignoring, Pretend Listening, Selective Listening, Attentive Listening, Empathetic Listening
Open Self, Blind Self, Hidden Self and Unknown Self are known as what model
JoHari Window Model
This is the degree to which a person tries to satisfy other people's concerns. It is found on the horizontal axis of the Thomas Kilmann Conflict Mode Tool
Cooperativeness
Jon had to have a difficult conversation with Hilda related to this personal issue
Body odor
During the Matt and Melanie skit, Melanie described Matt wearing a pizza stained t-shirt with this band on it
Metallica