Prospective
Apply
Pending
Accept
Decline
100
" I want to know if I can apply with y'all and if my co-signer would fall off of the loan?"
SLR > Prospective > Questions about Earnest > Questions about Co-signer
100
The client reaches out asking about the rate estimates they received from last week.
- SLR > Apply > Application > Questions About Rate Estimates
100
Credit Ops requests for CH to send a ‘soft decline’ email before the automated decline notice.
100
I requested $90,000. Why was I approved for $200,000?
SLR > Accept > Application > Change loan amount (increase/decrease)
100
Can I reapply with a cosigner?
SLR > Decline > Questions about Earnest > Questions about Co-signers
200
"I just created an account and now I cannot log in. It says my password is not working."
SLR > Prospective > Troubleshooting > Log in
200
The client reaches out with questions about forgiveness options.
SLR > Apply > Questions About Earnest > Loan Protections
200
The client reaches out to ask how they can change the rent they input in their application.
SLR > Pending > Application > Edit Application
200
It looks like my application has expired. How do I reapply?
SLR > Accept > Application > Questions about expired application
200
I was declined before, how do I start over?
SLR > Decline > Application > How to apply
300
I am refinancing a parent plus loan, whose education history do I list for the estimates?
SLR > Prospective > Application > Questions about Education
300
A retired client reaches out with questions about the Employment section of the application.
SLR > Pending > Application > Application Assistance > Questions about Employment
300
COps requests that CH reach out to the client to further clarify our 3 years of tax returns AI request.
SLR > Pending > Application > Additional Information (AI) > AI Outreach
300
Is this the lowest rate you can give me?
SLR > Accept > Application > Rate review
300
I was declined due to bankruptcy but that was 6 years ago. How can I get approved?
SLR > Decline > Application > Decline reasons
400
Hi, do you offer variable and fixed rates?
400
The client reaches out with questions about Navient being our Parent Company.
SLR > Apply > Questions about Earnest > Questions about the business
400
The client reaches out with questions about their retirement AI requested.
SLR > Pending > Application > Additional Information (AI) > Questions about AI request
400
Why is my interest rate higher on the last page than what I selected?
Application > Accepting Offer > Questions about loan agreement
400
You declined me for not enough self-employed time but still pulled my credit, please remove the inquiry.
SLR > Decline > Retractions > Remove hard credit inquiry
500
I want to refi to lower my payment to get a mortgage. How long will this process take?
SLR > Prospective > Questions about Earnest > Timelines
500
The client reaches out about how we will review their application.
SLR > Apply > Questions about Earnest > Underwriting Process
500
The client with a pending_decline status calls in and asks if they are going to get declined.
SLR > Pending_Decline > Application > Application status update
500
I have two loans but I’m only able to upload one statement.
SLR > Application > Accepting Offer > Help entering payoff information
500
The reasons for my denial are incorrect, I am refinancing debt that is for my not-for-profit school.
SLR > Decline > Application> reconsideration ( New information)