Emotional Intelligence
2 parts of emotional intelligence
what is:
1. recognize and express your emotions
2. respond to the emotions of others
a danger zone
what is:
an area of customer satisfaction that is affected or not running effectively.
the decision-making process
what is:
the 5 requirements for shift manager certification?
What are:
the difference between your higher and lower brain?
what is:
reaction
MAKE abbreviation
Monitor the situation
Analyze the issue
Know the priority
Execute through team
number 1 priority when using the decision-making process
what is:
safety
appreciative feedback
recognizing a job well done
priorities of danger zones in order
1. food safety/health and safety issues
2. issues affecting QSC delivered to customer
3. issues creating operational barriers/failure in daily management of system
4. issues affecting appearance/function
Which situation would you handle first?
1. A spill in the dining room
2. The Wi-Fi is down
3. Tear in booth in dining room
4. Trash in the parking lot
What is:
1
constructive feedback
helping someone to correct and improve behavior