Pre Shift
Completed during Breakfast, Lunch and Dinner
What is Pre-Shift Checklist
Happens every 15 minutes peak 30 minutes non peak
What is Travel Path
This should happen 24 hours in advance
What is the DSPT (floor plan)
OEPE
What is Order End Present End
Meet off the lot
What is Staggered Method of open
Proper staffing and positioning means
What is less stress
What is less turnover
What is better running shifts
What is better capacity
What is better service
Three or more in an area
What is danger zone
You should do this with your crew
What is recognition
QSC & V
What is quality, service, cleanliness and value
4 Hours and 45 minutes
What is longest time minor (16-17) can work without a break
What % of things can be corrected when completing a Pre-shift Checklist
What is 80%
Observe, Prioritize, Decide and Communicate
What is decision making
You should do this with yourself
What is reflect on what went well.
KVS
What is Kitchen Video System
Hours that are used to directly make and serve food to guests
What are variable hours
When prioritizing tasks what should you focus on first.
What is safety
Done to vats every 30 minutes
What is skimming
You should do this with the next manager
What is communicate necessary information
BOS
What is Back Office Server
Feedback from our guests about their experience
What is VOICE
Water, Salt, Air, Carbon, Soap, Heat
What are enemies of shortening
Done every 30 minutes thru out entire day
What is wash or sanitize your hands
Report that shows labor information
What is daily activity report
HLZ
What is heated landing zone
The engine of our business
What is Production