CASE STEPS
SHOW ME THE MONEY
RESOURCES
DO YOU KNOW
METRICS
100
THE CASE USED FOR GET A COPY OF THE CUSTOMERS CONTRACT 

WHAT IS A CONTRACT INQUIRY

100

FLAT RATE QUOTE -DELIVERY $150; DISPOSAL $58.25; HAUL $485

WHAT IS $635

100

I HOLD ALL THE ANSWERS TO WHAT CALLS YOU CAN AND CAN NOT TAKE

WHAT IS CONSULTANT RULES OF ENGAGMENT 

100
CONTAINER HAS A $150 CHARGE WHEN NOT SERVICED FOR 30+ DAYS. 

WHAT IS A MINIMUM LIFT FEE

100
I AM MEETING GOAL WITH 8 OR ABOVE

WHAT IS NPS 

200

ADDING A ROLLOFF CONTAINER ADDED TO MY EXISTING ACCOUNT

WHAT IS A NEW SITE 

200

HAUL + DISPOSAL QUOTE NO RENTAL + 4 TONS  DELIVERY $75; HAUL $187; TONS $51

WHAT IS $466

200

WHEN USING ME, I WILL SHOW YOU HOW TO PROCESS YOUR CALLERS REQUEST 

WHAT IS BUSINESS SCENARIOS OR WHAT IS CASE STEPS

200

WHEN CANCELLING A TEMP RO-REMOVAL FEE IS A SIMPLE WAY TO SAY 

WHAT IS A HAUL CHARGE  

200

LAST QUESTION ON NPS SURVEY IS EVSE.

WHAT IS EXPECTATION VERSUS EXPERIENCE 

300

HI, MY ACCOUNT IS CLOSED AND I WOULD LIKE TO HAVE SERVICE

WHAT IS A REINSTATEMENT 

300

FLAT RATE QUOTE WITH RENTAL INCLUDING 3 TONS DELIVERY $220; RENTAL $90 MONTHLY; HAUL $575 AND $80/TON 

WHAT IS $885

300

IF YOU DO NOT REVIEW ME, YOU WILL PROBABLY GET A REJECTION

WHAT IS KMT 

300

MAP SHOWS DARK BLUE AND WE ARE THE ONLY ONE THAT CAN SERVICE THERE 

WHAT IS A FRANCHISE/MUNI

300

MY TALK TIME + HOLD/WRAP TIME =7:35

WHAT IS AHT 

400

MY BUSINESS IS CLOSING ITS DOORS AND I NEED TO CLOSE MY ACCOUNT.

WHAT IS CANCELLATION

400

HAUL + DISPOSAL WITH RENTAL INCLUDING 6 TONS DELIVERY $150; RENTAL $90 MONTHLY; HAUL $450 AND $50/TON 

WHAT IS $990

400

I WILL TELL YOU IF THERE ARE CONTAINER DELAYS IN MY AREA. 

WHAT IS DIVISION ANNOUNCEMENTS

400

CUST WANTS A DRT

WHAT IS A DUMP AND RETURN

400

YOU HAVE 125 QUOTES AND 40% FOR SALES; AND WE MEET REVENUE.

WHAT IS THE BONUS GOAL OR $250

500

I NEED TO ADD A LOCK TO MY CONTAINER 

WHAT IS ADDING A LOCKBAR OR GRAVITY BAR

500

COMMERCIAL SALE COMES UP TO $350/MONTHLY.

WHAT IS PREPAYMENT OF $700-2 MONTHS REVENUE 

500

MY SOLE PURPOSE IS TO ADVISE YOU IF WE SELL SERVICES AT THAT ADDRESS.

WHAT IS MAPS.

500

I AM EQUIVALENT TO 2000 POUNDS 

WHAT IS A TON

500

I CAN ONLY MEET THE GOAL WHEN I HAVE LESS THAN 55 MINUTES OUTSIDE OF MY SCHEDULE.

WHAT IS ADHERENCE 

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