Miscellaneous
The right to perform a task or give orders to someone else.
What is authority?
This is at the heart of the control function.
What is detection of problems?
In the context of the characteristics of a successful leader, a supervisor would lack this trait if they have difficulty understanding what makes people tick.
What is empathy?
Leading requires good __________ skills.
What are human relation (skills)?
A Supervisor hires their Auntie, who lacks the required qualifications is an example of this.
What is nepotism? (the hiring of one's relatives)
Planning what to do if the original plans don't work out.
What is contingency planning?
These types of teams are responsible for making decisions that affect their areas of responsibility.
What is self-managing (teams)?
Maria, a retail supervisor, is planning the new holiday store layout. Instead of deciding on her own, she gathers her team and says, “I’d like to hear everyone’s ideas on how we can make the displays more inviting. Let’s vote on the best design after we brainstorm.” (is an example of this.)
What is democratic (leadership / approach)?
In the context of skills of successful managers, presenting an appealing description of desirable outcomes that the unit can achieve and describing a proposed change with enthusiasm and conviction.
What is envisioning change?
A preconceived judgement about an individual or group of people.
What is prejudice?
An organization's ability to meet its present need without compromising the ability of future generations to meet their needs.
What is sustainability?
Groups tend to be more cohesive when...
What is everybody participates equally?
Sofia, a marketing supervisor, tells her team, “You all know the campaign deadline. Work on it however you think is best—I trust you to handle it.” She provides little direction and rarely checks in, leaving the team to manage themselves.
What is laissez-faire (leadership / approach)?
The ability to use specialized knowledge and expertise to carry out particular procedures.
What are conceptual skills?
Unfair or unequitable treatment based on prejudice.
What is discrimination?
They are created by answering the questions what, who, when, where, and how.
What are action plans?
This type of control focuses on the outputs.
James, a warehouse supervisor, announces to his team, “I’ve already decided how the inventory will be organized. Follow the instructions exactly as I outlined - no changes, no questions.”
What is autocratic (leadership / approach)?
Managerial skills that supervisors and other managers rely on when they need to assign tasks and explain job responsibilities, task objectives, and performance expectations.
What is clarifying roles?
An objective characteristic required for an individual to preform a job properly.
What is bona fide occupational qualification (BFOQ)?
Choosing an alternative that meets the minimum standards of acceptability.
What is bounded rationality?
This type of control focuses on the inputs.
What is process control?
To be effective, a manager / supervisor should make sure these are written, measurable, clear, specific, and challenging but achievable. (think SMART)
What are objectives?
In the context of skills of successful managers, this primarily involves allowing substantial responsibility and discretion in work activities and trusting people to solve problems and make decisions without getting approval first.
What is empowering?
At a company meeting, the manager says, “We need someone to take notes. Since women are naturally more detail-oriented and nurturing, one of the female employees should handle it.” (is an example of this)
What is sexism?