ID Process
What are the primary verification Questions for SMB?
- Account Number
- CIN Number
- Tax ID (SSN/EIN)
- Business Name
- Name of all Signers (2)
TRUE or False:
Zelle is an available option for CBusOL users.
False
What is the MSF for a Streamlined Checking account, for a client with a balance greater than $5000.00?
It is $0.00
What Form should be submitted if the client is requesting a change of address?
CitiBusiness Maintanance Request
Which screen are we going to use to make the ID in BABO?
R2
What are the questions to verify a client in BABO?
First School Attendant
Mother Maiden Name (Security Word)
Date of Birthday
What are the credentials the client should use in order to log in in citi.com with their Business account?
- User ID
- Password
Which is the Type of account that charges $24.00 as MSF?
Citibusiness Checking
What Form Should be submitted if we want to change the address in BABO?
CitiBusiness Online Action Request
This system is used to see the charges made in the account.
Account Analysis
What are the questions to verify Bookkeeper-Non-Signer?
-Name of the Business
- Account Number
-Name of all Signers
- Tax ID (EIN)
What are the credentials to be used to log in in citibusinessonline.com?
- Business Code
- User ID
- Password
- Token
What is the charge for making an outgoing domestic Wire transfer on CBusOL?
$17.00
If the client wants to enroll in CBusOL for the first time, which form should be submitted?
Enrollment Form
This system is used to see the balance and certain account information.
Systematics
What is the Fraud Warning Script for the CBusOL clients after verifying them in BABO?
As a reminder, Citibank will never request your CitiBusiness Online User password, or token pass code for any reason. If you receive any request for such information, do not respond.
Which type of token is an alphanumeric one?
Mobile Token
What is the fee if the client exceeds the 250 ACH debits per month in a Streamlined checking account?
$0.45 per item/transaction
What is the name of the form when the signer wants to add another user?
Maintenance/Custom Entitlemet Form
What are the steps to get access to Account Analysis?
- A NAAEPRDB
- SGON
- CHNG, FIMP
For the verification in BABO can we ask the clients for their User ID and Business Code?
No
What is the limit for MCD for CBusOL clients?
CitiBusiness Online does not have MCD option.
What is the fee for the Preferred Banking plus program?
$95.00
If the form to reissue a hard token is submitted before 3:30 PM CT, when the clients it is going to receive it?
Next Business day
What are the steps to get access to BABO?
- 02
- CTRL+C
- CESN
- User and Password
- B002