Conflict Corner
This conflict type is how things are done.
What is procedural?
The common meaning of a word is often found in the dictionary.
What is denotative?
I only listen to what is important to me and what I agree with.
Who is a selective listener?
Involves a central role of bringing people together for a common goal
What is a leader as a conductor?
Gestures, facial expressions, posture, eye contact
What is kinesics?
This type of conflict involves clashing personalities.
What is interpersonal?
A subjective, symbolic, and interpretive meaning of a word that varies among the users.
What is connotative?
Who is a people-oriented listener?
Work to include group members in the decision-making process by soliciting and considering their opinions and suggestions.
What is a participative leader?
Paralanguage: tone, pitch, rate, volume, fillers
What is vovalics?
This type of conflict comes from what is being done.
What is substantive?
A type of language that focuses on ownership.
What is "I" language?
I view questions and feedback as a personal attack.
Who is a defensive listener?
Focus on behaviors that contribute to group performance
What is functional leadership?
Use of space: public, social, personal, intimate zones
What is proxemics?
I handle conflict with a win-at-all-costs attitude.
What is competing?
A type of language that includes judgments, absolutes, and blaming.
What is "You" language?
I try to find something I disagree with, I'm looking for an argument.
What is sparring?
Fosters trust, builds strong relationships, & inspires
What is an authentic leader?
Perception of time: punctuality, pacing, silence
What is chronemics?
I lead through conflict by using systems and rules to manage disputes.
What is a structuralist?
These negate preceding thoughts, diminishing the importance of the preceding statement.
What are "But" statements?
I focus on detailed information, facts, & analysis
Who is a content-oriented listener?
Often occurs when we have skills that others do not have
What is a leader as a technician?
Types and meanings of touch.
What is Haptics?