Conflict, Consensus, and it's Causes
Conflict Management Styles
Groupthink
Group Problem Solving
Potpourri
100
An expressed struggle between at least two interdependent people who perceive incompatible goals, scarce resources, and interference from others to achieve specific goals.
What is conflict?
100
When a person tries to make conflict go away by giving in to the wishes of others.
What is an accommodation conflict management style?
100
The illusion of agreement.
What is groupthink?
100
A series of logical, rational steps based on scientific method of defining, analyzing, and solving a problem.
What is reflective thinking?
100
A method to constructively express how you feel toward others in conflict.
What is the XYZ formula?
200
When all group members support and are committed to a decision.
What is consensus?
200
When one person attempts to ignore disagreements.
What is the avoidance conflict management style?
200
During his 1972 presidential election, members of his reelection committee fell victim to groupthink because they thought they were invulnerable and did not consider that they might fail to obtain information from Democratic Headquarters.
Who is Richard Nixon?
200
A grid that lists the tasks that need to be done and identifies who will be responsible for each task.
What is an action chart?
200
When a person stresses winning a conflict at the expense of one or more other people.
What is a competition conflict management style?
300
When individual are more likely to be interested in issues of equity, empathy, caring, and closeness.
What is a feminine style of managing conflict?
300
Kilmann and Thomas suggest that it is: 1. How concerned you are for other people and 2. How concerned you are for yourself.
What are the two factors that conflict management styles are concerned with?
300
A software program designed to help group members use technology to gather and evaluate ideas and reduce groupthink.
What is a computerized group decision support system?
300
When a group analyzes a goal by noting what driving forces make it likely to be achieved and what restraining forces make it unlikely to be achieved.
What is force-field analysis?
300
The agenda and other techniques/procedures to help a group stay focused on the task at hand.
What is group structure?
400
When individuals agree, but, because of poor communication, they believe they disagree.
What is a pseudo-conflict?
400
In this conflict management style, you have some concern for others and some concern for yourself.
What is the compromise style of conflict management?
400
The conditions when groupthink is most likely to occur.
What are: 1) When the group is apathetic about the task, 2) group members have low expectations about their ability to be successful, 3) there is at least one highly qualified credible group member, 4) one group member is exceptionally persuasive, and 5) there is a norm that group members should conform rather than express negative opinions?
400
Standarders or goals for an acceptable solution.
What are criteria?
400
The source of 80 percent of the problem comes from 20 percent of the incidents.
What is the Pareto Principle?
500
When one person says, "I want to do X," and another says, "I want to do Y," when Y and X are incompatible forms of behavior.
What is a simple conflict?
500
When you view conflict as a problem to be solved rather than as a game in which some people win and others lose.
What is a collaborative conflict management style?
500
When a person in a group routinely and purposefully says negative things about the leader's ideas or other group members' suggestions in an effort to reduce the likelihood of groupthink.
What is the central negative role?
500
The six steps to a prescriptive group problem solving (reflective thinking) technique?
What are: 1) Identify and Define the Problem; 2) Analyze the Problem; 3) Generate Several Possible Solutions; 4) Evaluate Options and Select the Best Solution; 5/6) Test and Implement the Solution.
500
Discussion about discussion.
What is metadiscussion?
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