Achieving Communication Competence
There are 5 ways to improve effectiveness (goals) and appropriateness (rules): knowledge, skills, sensitivity, commitment, ethics.
This is knowing and learning about the rules.
What is knowledge?
A set of interconnected parts working together to form a whole in the context of a changing environment.
What are some standard meeting preparations?
- Clarify the Purpose: Avoid Aimlessness
- Create an Effective Meeting Objective: Simple Steps
- Get there First: Expect Problems
Micro, meso, and macro.
A chain reaction that begins in one part of a system and spreads across an entire system.
What is a ripple effect?
System for determining right and wrong.
Resources (informational, material) from the environment
What is input?
The guiding statement for group meetings that specifies a clear goal and an expected outcome from the meeting
What is a PI statement? (Purpose/ Impact)
Name one on the markers for small group communication.
- Must be three or more (typically 3-7)
- Influence behavior
- Working to achieve a common goal/ solve a problem
- Collaborating together
- Interdependent
A range in which systems can manage change effectively to promote growth and success without destroying the system with too much instability.
What is dynamic equilibrium?
Decoding/ being receptive to cues.
What is sensitivity?
Processing of transferring input into output.
What is throughput?
Give an example of a component of an effective agenda.
- Print PI statement at the top
- Draft agenda items from PI
- List agenda items as questions
- Identify item leader
- Manage guest list
- Seek input
-Estimate time needed
- Create final agenda
Systems are embedded in contexts of what?
Time and Space
Explain appropriateness vs. effectiveness.
Effectiveness--> achieving goals. me-oriented vs. we-oriented
appropriateness --> contextual rules. PROXIMAL (we are in the classroom, what are the rules. DISTAL (larger rules typically associated w/ culture)
What is commitment?
A measure of a system’s movement toward disorganization and eventual termination.
What is entropy?
A set of hundreds of rules for conducting especially large, formal group meetings.
What is a parliamentary procedure?
Evaluation on whether output meets goals.
What is feedback?
Is this considered small group communication? Why or why not.
A group of five friends go to a restaurant.
No, they are not working to solve anything.
How to, (showing, not just knowin)
What is skills?
Regulation that determines the amount of access to input and consequent exposure to change in a system.
What is boundary control.
Why Am I Talking?
One allows for all parties to respond while the other involves one active communicator.
What is open vs. closed system?
What defines systems are their throughput?
Boundaries.