Products
This protein's color is yellow.
Chicken/Bird
When a customer asks what our pricing is, this Contact Reason should be used.
Product > Inquiry - Pricing > How Much
All orders should arrive within this many days of shipping.
2
This is the amount of Smalls packets a 10 lb cat should eat in a day.
One
In order to begin a Smalls subscription, you need to order this.
Sampler
We have this many proteins.
Six.
What is the difference between a mispick - short, and a mispick - incorrect?
Short = Products missing but correct
Incorrect = Products are present but are the wrong flavor/texture
If an order is missing, we need to verify this before we can send a replacement.
The address
Packets start at $5; true or false?
True
How many box sizes do we offer?
4
"Other Bird" means this protein.
Turkey
"What's the percentage of phosphorus in your Cow?" leads to this Contact Reason
Product > Inquiry - Nutrients
How many warehouses does Smalls use?
BONUS: Can you name where they are?
Three
(CHI, BWI, LAX)
What feeding tip can help the food smell better to cats?
Warming it up.
This is the day we process subscription orders.
Friday
If my cat is allergic to chicken, what recipes can they eat?
All of them except for the Bird, and the Bird & Fish Dish
There must be at least this many packets to warrant a replacement.
14
If an order ships Tuesday, when is the latest it can arrive?
Thursday
This texture is always a Premium product.
Pulled.
I can add Fish Broth to my recurring subscription; true or false?
True
These Lickable treats come in what three flavors?
Bird, Fish (Salmon), and Fish (Tuna)
When do we used "Shipments > Fully Thawed"?
If we have confirmed that thawed items are unusable. (Warm, room temperature)
Which item ships separately from all other Smalls products?
Smallserve
Only the XS box has a shipping fee of this much.
$15
I have one 10lb cat and want an order every 2 weeks. Which plan should I get?
The 14 packet plan