Miscellaneous
My checking account was closed (NOT due to charge-off) and a Direct Deposit from my employer is expected? What will be done?"
As long as your membership account is still opened, a request can be submitted to e-services team to move the deposit over as a one-time courtesy. If you're calling on the day your deposit was expected, you must notify us before those deposits are sent back (before 10:30 am) before the effective date of that deposit.
The account must be opened for at least __ days.
60
What is the cut-off time for a domestic wire?
What are the 3 OD protection options available?
Savings account, line of credit and DOP
Existing-Exception Hold (Local)
Total amount on Day 7
I need to make a payment to a loan, but I'm not on the loan
We can accept payments to a loan from non-members, as well as members to pay a loan. We can only process the payment, but cannot provide any information on the loan, such as the payment amount due, date, or any other information. To process external payment, follow the one-time ACH origination wiki.
To maintain the privilege, member must not exceed a negative balance of $____.
$1000
What is the cut-off time for an international wire?
1:00PM
What is the turn around time for ACH dispute processing?
Up to 3 days (can be expedited on an exception basis)
New Member-Large Deposit (Next Day)
-$5525 on Day 1
-Remainder on Day 9
My member tries to sign into online banking, but keeps getting directed back to the login screen. How can I help?
The member needs to delete the browser history. If this wasn't done since our upgrade on April 15, 2013, then the system is still following the previous path. Instruct your member to click on Tools>Internet Options.
Loan accounts may not be past due more than __ days.
31
What account qualifies for free wire transfers?
None
A member was supposed to receive an ACH deposit that doesn't appear in the account. How can this be researched?
All ACH files are loaded into COWWW daily. In COWWW, select REPORT - TCCUS all reports and enter LN_LDFLE in the Report Code field. ACH reports are generally the first 4 reports listed for each day (Mon - Fri only).
New Member-Local
Total amount on Day 7
Smart Choice Checking, $10 service fee waived if ANY apply:
_____ ___ will handle all requests for Opting In/Out or Reinstatement of DOP for existing accounts.
Deposit Ops
What are the fees for an outgoing domestic & international wire?
$20 and $40
Turn around time for provisional credit regarding a debit card dispute involving a new account (open less than 90 days?)
20 business days
Existing-Local
-Reg CC First $225 on Day 1
-Remainder on Day 2
What are the per transaction, weekly & monthly online ACH limits for Smart Premier checking account?
Per Transaction - $3,000
Weekly – $5,000
Monthly – $10,000
The account has to have at least an average deposit amount of $___ per month for 60 days
$700
All wire transfers will require 4 items be attached to the wire cView and that you verify the Routing Number:
(1) Call Center Wire Transfer Checklist
(2)Wire Transfer Order
(3)Copy of Valid Government Issued ID from the Member
(4) OFAC of all parties (including parties listed in special instruction box)
When resetting SmartLine pin, what 4 digits should be used as default?
Last 4 digits of ssn, this will prompt the member to reset pw
Existing-Large Deposit (Local)
-Reg CC First $225 on Day 1
-$5525 on Day 2
-Remainder on Day 7