Devices
What does 'IHD' stand for?
In-Home Display
What does the 'H' in CHOMPED stand for?
Health Check
In which tab on Kraken will you find the Smart Metering details?
Properties
What are the names of Smart Metering specialists at Octopus?
Pros and Masters
How long have I been at Octopus?
3 years
Where would you normally find the CHF?
On top of the ESME
What is the maximum distance a standard GSME can communicate with the CHF?
7m
Which service request can we send to update the smart meter devices section?
Read Inventory
Where would you raise a smart metering query?
Your site's Smart hub channel
Which office am I from?
Westwood/Coventry
What is the physical difference between a S1 and S2 CHF?
S1 is attached, S2 is a separate device
Name a possible 'Obstruction' to look out for
Metal, Thick walls, Underground...
For specialist site works, when should you be requesting a job?
After checking with a Smart Metering Pro or Master
What should you have done before raising a Smart Metering query?
CHOMPED the meter
What was my DJ name?
GWheelz
What does GSME stand for?
Gas Smart Metering Equipment
What is the maximum distance a standard PPMID can communicate with the comms hub?
5m
Where can you see responses from service requests?
'Manage' or 'View request history'
When a Smart Metering Pro or Master responds to your query, whose responsibility is it to follow that up?
Yours!
What's my favourite Colour?
Purple
The 'Octopus Home Mini' is an example of which device?
CAD
What should you ALWAYS get when looking into a smart metering issue?
A PHOTO
What is the ideal meter state that we should see when a smart meter device is fully set up?
Commissioned
If an issue needs to be escalated further, where will your Master raise it?
Smart Help Hub / Smart Experience Team
What is my middle name?
Stephen