A
Where can a customer find their meter serial number (MSN)? (Select 2)
On their meter
On their bill
What is OVO’s definition of a complaint
We define a complaint as any expression of negative emotion or language made to OVO about its products, services or manner which requires a response from OVO (e.g. an apology), even when it is resolved at the time of first contact.
How Long does it take to install a smart meter?
90 minutes
DO WE REMIND CUSTOMERS OF THEIR INSTALL BOOKING?
YES
Which of these is NOT an option for how frequently we can take smart meter reads?
Weekly
What do we install on GAS meter to make it communicate with OVO
Hot Shoe
What is a Meter Point Administration Number (MPAN)?
Unique reference number for a customer’s electricity supply
Where can I Top Up ?
Website
Outlets
MY OVO App
Top Up line
Who should a member contact if there is a power cut in the area?
The DNO
Name the 3 frequencies
Half Hourly
Daily
Monthly
What is PAN?
Personal Account Number
Is renting a new property a Vunerabilty?
NO
Which network does a customer's electricity smart meter use to communicate with us?
WAN (Wide Area Network)
On OAB what you enter to view customer booking details?
Account Number
How long will power be off when installing a meter?
20 minutes
What system would you use to book a Smart Meter appointment for a migrated member with TRAD meters?
Orion Booking System
How much is emergency credit
15 Pounds
TRUE OR FALSE: We need consent from the account holder to change the Smart Meter Read Schedule
TRUE
What does PSR Stand for?
Priority Service Register
WHAT IS AN IHD?
IN - HOME DISPLAY
If a customer would like an In Home Display (IHD) Supplied with their smart there is a charge of?
There is no charge
Which of these can be used as pieces of Data Protection?
Account Number.
Date of Birth.
Full Name and Surname
Address and Post Code
Give me an example of a of PAYG
Prepaid meter/simcard
What is the name of the national electricity database?
ECOES
The Smart Kit communicates with each other using _____ Area Network
Home