Intelligent Octopus Go
What are the off-peak times for IOG?
How do we bill IOF?
Half Hourly/Profile Data
How much does fixed pay?
15 p/kWh
What time do Tracker prices become available?
Midnight
Which tariff is designed for heat pumps
Cosy
7.5 p/kWh
What time is the peak time on IOF?
16:00 - 19:00
How much does Agile Outgoing pay?
It varies. Dynamic Pricing is used
Can you have a tracker without a smart meter?
NO (you used to be able to but not anymore)
What time is the off-peak hours for Octopus Go
00:30-04:30
Name two brands that used to be on IOG but are no longer supported?
Kia, Land Rover & Jaguar
Which battery currently works with IOF?
Who is Outgoing Lite available for?
Octopus Go Customers Only
How do we bill tracker?
Snapshots
What do you need to be eligible for Flux
Working Smart Meter, Battery Storage and Solar
Why do some customer's cars charge during the day?
When there is excess renewable energy on the grid we charge the cars or the customer bump charged
How many customers are on IOF roughly? (To the nearest hundred)
1379
How do we bill Outgoing Lite?
Snapshots
How long does a customer need to wait after coming tracker by choice to go back on?
9 Months
What element of FIT do we cancel when a customer wants a smart export tariff?
Deemed Export
What does "Device Details Updated (max Import) mean on the devices tab?
Kraken has identified a mismatch in information that the customer provided us and what is actually happening on site so Kraken has adjusted its setting.
What time zone does the battery need to be set to to work?
GMT+0
What time do Agile Outgoing prices get released
4pm each day for the following day
Since when could you be on the tracker with a 2-rate meter?
17th of January 2024
Which tariff can you now use to get octoplus points?
Intelligent Octopus Go on Greener Days