TS hardware
TS Software
How to...
Potpurri
Whos that?
100

My cooler screen is reading 4 degrees but it feels fine... What's wrong?

Z screen in Celsius 

100

My readings are in Fahrenheit. How do I change it to Celsius?

Update unit preferences in my profile. 

100

Find device ID for Z-Sensor

Top left, under the barcode.

100

How long before a new NIST cert populates.

72 hours after install/activation. 

100

Terry is my new dog.

Jean-Paul Smith

200

My Freezer is ready 185 F... what's wrong?

NIST attachment improperly installed

200

I don't have a login to SmartSense... Who can give me access?

Your manager or a user with super admin access within your company. 

200

How do I restart my shield?

Hold back button for 20 seconds or until screen flashes 

200

What does LBVS stand for?

Laughing but very serious

200

I am the lord of the geese!

Jacob Przybilski

300

My BZ Gateway plug is broken... What can I do?

Purchase a new BZ Gateway

300

Walgreens calls stating they don't have a Ambient Sensor NIST Certificate. 

Walgreens ambient sensors do not need NIST certs. Only in 4 states (states not needed),

300

How do you shut down a BZ-Gateway?

Hold power button for about 5 to 8 seconds while plugged in. 

300

How many ports does a B2 sensors have?

4

300

Who's the best person to do Oceans 11 with?

Jason Seltzer

400

My VZW gateway is not reporting in Canada... Why not?

VZW won't connect in Canada. You need ATT or Global. 

400

If my sensor reports every 15 minutes and my alarm threshold is set to 18 intervals. How long before an incident is triggered?

4 hours 30 minutes

400

How can I change my username on Smartsense?

You can't. You have to recreate the user. 

400

What does SITH stand for?

Swapping Parts and Breaking Hearts

400

Who is the proud owner of the WAP (Work and Performance) Award?

Brandon Piraccini 

500

What is the admin code for the shield?

Up up left right down

500

My sensors battery died at 40%  why didn't my low battery alarm trigger?

Low battery alarms trigger below 20%

500

How do you view the web version of the SmartSense website?

Bottom right corner of the login page. 

500

What does NIST stand for?

National Institute of Standards and Technology

500

I bust a move every time someone gets a 5. 

Brett Stanfill

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