Waldo
Service Greatness
Product
SMB History
Budgeting
100
Seeing when a domain was created can assist in trying to determine the legitimacy of an account. Where can you go to find out when a corporate domain was created?
What is Who.is
100
A client contacts Indeed because their job posting hasn't received any views or clicks over the past 4 days. While investigating this issue you realize the job is set to nowhere. Through further investigation you realize the job description states, "This position requires an initial monetary investment of $500 to establish a commitment toward our brand." What would you explain to the client?
What is In order to provide job seekers with the best experience on our site we do not advertise any job that requires a startup fee or payment.
100
What is the minimum amount of days for setting an end date?
What is 14 Days
100
How many full-time employees are on the team as of today (to the nearest 10)
What is 150
100
True or False: If a client has an evergreen job posting you should recommend they lower their budget for that posting?
What is FALSE
200
You submitted a "change host a job status" visibility ticket. If the ticket has not been completed by Search Quality, how long should you wait before you change the status to major?
What is 8-12 hours
200
A client reached out because they were receiving unqualified candidates to their Account Executive position. After taking a look the Account Specialist noticed the client had no requirements listed with in the job description. The Account Specialist advised the client to add a "Requirements" section to the job posting. The Account Specialist:
What is Did not demonstrate Service Greatness
200
If an employer would like to have jobseekers apply through their online application form but does not meet DALT criteria, what would you suggest?
What is Apply URL
200
What was the small business team called before it was called small business
What is Self Serve
200
True or false - $10-$30 is the recommended range for all sponsored jobs on Indeed to ensure they have prominent placement:
What is FALSE
300
A client was blocked from Resume and submitted an appeal form to Search Quality? What happens next?
What is Search Quality will leave a note (and sticky the note) on the adcard stating their decision
300
A client calls in about their monthly spend. You notice they have a sales rep on their account who has been trying to connect with the client for a few weeks. How do you proceed?
What is Attempt to connect the client with the sales rep and work to answer the client's question if the sales rep cannot be reached.
300
What page can you get a client’s conversion tracker from?
What is Billing History
300
What happened to the former Consultant team
What is It became part of Account Management
300
Which is more costly: a sales role in NYC or a sales role in Stamford, CT
What is NYC
400
Name four areas you should check when attempting to identify fraud?
What is The client's IP address, The job location compared to the location on the company's site, The client's email address, The job description
400
While on the phone with a client, what should you try to accomplish? List four things.
What is Confirm their email address, Work to resolve the issue they contacted us about, Build a personal emotional connection, Use their name
400
What minimum budget do we require for Nationwide and Statewide postings?
What is $150 and $75
400
Who is the most tenured member of the SMB team
What is Rebecca Pollack
400
Name two types of jobs that tend to spend quickly on Indeed
What is Customer Service Representative, Administrative Assistance
500
What are some characteristics of CYDCOR or Multi-Level Marketing (MLM) positions? (Name three)
What is States they are looking for "Recent college grads", Stock/generic photos on their website, Usually has fees or requires a purchase of a kit
500
A client calls Indeed about her job posting. She created it earlier in the day, but was in a rush at the time and thinks she may have made a mistake in her description. She confesses she isn't by her computer as she is waiting in a gymnasium for her son's basketball game to start. How would you handle this call?
What is Looking for: Hopefully they make a PEC regarding basketball, review her account and send her an email full of job description tips and steps to edit her description.
500
What does SLA stand for?
What is Service Level Agreement
500
True or False: The Dublin small business team used to be part of the US small business team and was managed by Lisa Beckenstein
What is TRUE
500
How much does a client need to spend to be at the Featured Employer tier 1 threshold?
What is For branding on the right-hand rail only - $85 daily. For Branding and Resume benefits, $100 daily.
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