Basic's
Phone
Internet/ Video
Internet/Phone
Phone 2
100
Where is the best location to install a Advanced Wireless gateway?
Open and Central location.
100
What is needed to be put in the billing system to enable a PRI over DOCSIS modem to function?
Modem MAC Voice Gateway Serial Number
Customer phone number Customer address Model number
MAC and Serial
100
What port is used for MRS Wan access?
Port 1
100
Whats the term used when you have to have multiple modems?
Stacking
100
What is pair 11?
Black and Blue
200
What command allows to you trace the amount of hops its takes to get from one location to another?
Trace Route.
200
What is the Feature that will reroute phone calls if there are not any available phones in the trunk line?
Overflow
200
what port allows for console access?
4
200
What BC phone tool is used to create continuity on the 66 block?
Bridge Clip
200
What are the Ring colors for 25 pair?
Blue, Orange, Green, Brown, Slate
300
What is the services used that lets people use the web by searching the name of the website instead of the Ip address?
DNS
300
The process in which all phone calls are sent to a different call center or area due to a power outage?
Alt Routing
300
CX wants a cost effective way to provide service without the use of STBs?
Vecima
300
What Star sequence do you press to activate caller ID?
*67
300
What are the Tip colors?
White, Red, Black, Yellow, Violet
400
What happens when you computer is given an Apipa Ip address?
It will not connect to the router or have internet connectivity.
400
what is the max amount of channels you can have on a PRI system?
23
400
What would we use to insert a channel into someone's system?
HEMI
400
What is BCP VM?
Voice Manager
400
On a BC class phone install. Its important to state that BCP is a powered service. What does this mean for them?
If power is out CX will lose phone.
500
What is the service in the router that configures and provides the correct IP info?
DHCP
500
Before making a cross connect. what must you do to ensure you safety from electrical shock as well as damage to equipment?
Remove Bride clips
Remove dial tone
500
What should the technician do when there does not appear to be anything wrong with the WAN and the router is working correctly, but the NOC cannot reach the router via the WAN?
Give the NOC access via console port thru techs laptop
500
What does Grace Stand for?
Greet, Relate (with Tecno Bable) Take Action, Communicate, End.
500
What should not be put on a block when installing alarm for BCP?
Bridge Clip