Features/Benefits
What is the cost of Multi Device Protection for Business Accounts with 3 to 10 lines?
$45 is the correct answer
$129 for 11-24 lines
$239 for 25-49 lines
True or False:
You see a sign for a business on the way to work. You collect the phone number and business name and submit the lead. This is perfect to get Rich on the deal.
False:
This is a horrible example of a lead. This is NOT a lead.
Where do you find remarks on a Business Account
Top Right hand corner of an Ipad.
SMB customers only need 1 line to start an SMB account and keep current discounts and promotions.
False/ Partially True
Yes a customer can start a business account with one line, but they must get to 5 lines within 6 months to keep benefits.
True or False
Verizon Protect Home will protect the valuable items on site for Businesses
False:
Verizon Protect Home doesn't protect businesses
What is the cost of this Business Unlimited plan:
SD Quality Streaming
Unlimited Hotspot (600kbps speed)
$35 plan
Where would you find the leads submission form?
In Vision under Apps>SMB Lead Submission Tool (Found under OMNI)
In a widget in RQ
How would you reset a business account pin?
Call the BGCO
My Verizon for Business App
True or False:
Business Accounts qualify for every promotion Consumer Accounts qualify for.
False:
Although Business qualify for most promotions, some promotions (like the Mastercard promo) doesn't apply.
Random Fact: It comes in the form of a BIC
A customer comes in and owns a farm. They are a sole proprietor but cannot be located on the state website. How could you verify the customer's employment?
This customer would use the Schedule C (or schedule F) tax document.
True or False
When processing an AOL every customer promotion, feature and credit transfers over.
False:
A customer will lose any promotions
Your customer has 2 devices on start unlimited and Verizon Protect on each line. They are paying $174 per month before taxes or device payments. What would be the cost of switching the account to Business? What would change?
If offering with two hums: $140 before taxes or DPP
If offering two tablets: $160 before taxes or dpp
If offering one tab and one hum/watch: $150 before taxes or dpp
A customer comes in that isn't listed on the account but claims they were sent by the account holder. How could you do business with this customer?
The POC can send an email from one of the emails on the account to your Victra email giving person permission to sign the contract
What is being offered for CPE (Customer Provided Equipment)new lines of service?
If Porting in:
Customer receives $20 off the $50 plan ($30 per month) or $10 off the $35 plan ($25 per month)
What are the requirements to get upgrade fees waived?
11 plus lines
Business Style Plans (Unlimited/Flex Tier/Business Share)
What features hinder an aol from being completed?
5G
Verizon Smart Family
Multi Line TMP
International Dialing
When asking a customer about how long their business has been established, you uncover that it has been open less than 2 years with a tax id....how should you run the credit?
Blended Credit...run with tax id and social
What information is needed to create an ECPD profile
Business License/AOI/AOO
Name of POC
MTN of POC
Email Address
What is the current Verizon Connect (Fleet) promo?
3 months of free service. Free equipment. Waived Set up Fees.
A customer comes in with a billing account passcode that happens to be a word. How would you type it in?
You enter it in capitalized.
You just added a line to the account. You're at the end and clicked activate, but after refreshing the status it continues to say "line sent for activation". What's your next step?
First step, leave the order and reenter. If you go in and there's isn't an option to click activate the problem is the port. Call the port center.
Bonus: The Port Center number is 888-844-7093
What is the name of the lead form and give 2 places to find it.
SMB Lead Form
RQ and Vision
Oh no! One of the points of contact have been removed from the company but still have access to the Verizon Account. How would you remove this person?
Fill out the POC Update Form. This can be found in OMNI, INFOCENTER
OR In SMB Up to Speed
True or False:
Business Accounts pay the exact same amount of commission as Personal Accounts
FALSE:
Business Accounts yield more opportunities for lines than consumer accounts so they can pay INCREMENTALLY more!!
Businesses also qualify for 2 year contracts. In some cases those pay more.
Enrolling a customer in SMB creates this
What is an ECPD Profile