Plans/ Benefits/ Products
What is the cost of Multi Device Protection for Business Accounts with 3 to 10 lines?
$45 is the correct answer
$129 for 11-24 lines
$239 for 25-49 lines
I work for a home health agency, but I'm a care taker also to make extra cash. I am looking to port over from Sprint with 4 lines.
What type of account do I qualify for and what documents do I need to start an account?
A business account
Sprint bill with name and address or a Lease/ mortgage
S.S Number and/or Tax Id
With at least 5 lines within 6 months
*best to scan in 2 forms of ID for a Sole Prop
What does BAA stand for and where do you access it along which piece of equipment?
Business Account Analysis- Top right Corner drop down menu only on an Ipad.
SMB customers only need 1 line to start an SMB account to keep current discounts and promotions.
False/ Partially True
Yes a customer can stat a business account with one line, but they must get to 5 lines with in 6 months to keep benefits.
True or False....Then, what for extra points
Once I BOP'd the customer, She said her transaction is Personal. I have fulfilled my requirement to uncover business with the customer.
False:
Many customers place business phones on personal accounts because they do not know about our business plans and pricing.
To uncover an opportunity, you should have a genuine conversation and ask about what do they do for work, hobbies, family , and any side hustles. Then, you should bring up the benefits of business to peak interest. (Always best to weave it in)
What is the cost of this Business Unlimited plan:
SD Quality Streaming
Unlimited Hotspot (600kbps speed)
$35 plan
What is needed to submit a quality lead?
(must answer 4 of 5 required information)
business name, contact number& name, email address, and a brief detailed current situation/ next steps.
What are some fraudulent warning signs (must list 3) and who can help you when unsure?
Out of state Id
Taking instructions over the phone
Agrees to any and all recommendations
High end devices
Does not park store line of sight
rushed
cash payments
SBM,I2B Reps, DM and Account Managers
What is the New Verizon Plan for Business (11-25 lines) and give 2 plans with monthly pricing.
25 GB $175
35 GB $245
50 GB $350
85GB $500
150GB $750
300GB $1000
Name that Song:
To the right, to the right, to the left, to the left, Now kick
Cupid Shuffle- Cupid
Two answers are acceptable
What is the cost of this plan:
22 -25 GB of premium 4G LTE data
Unlimited Hotspot with 10-15 GB of full 4G LTE
$45 OR $50 Business Plans
What does BOP Stand for and when should it be done?
Business or Personal and when you first meet the customer.
Once in Omni, what is the first and second step in running business credit? And what documents will you need to verify/ tell the customer to bring?
Start by selecting the new customer option via the ipad mobile POS then select business activate wireless service
Anything that has the name and address of the owner on an official document will typically work....have customer bring 2 forms to be safe. A bill/ lease, mortgage, federal tax id filing and etc.
What is the BIC for Port In and what is the stipulation to receive it?
Business customers who port in may be eligible for a $200 BIC that applies to 4G LTE and 5G smartphone orders.
True or False
The SMB Up to Date app is where I can find how to guides and promos that will take me to the Unboxd app.
False:
It is the SMB Up To Speed App
What are the benefits of doing Business with SMB?
Must give 4 answers out of 7 possible answers
(Refer to the Small Business Quick Guide)
8% MONTHLY DISCOUNT (Unlimited Plans Excluded)
BUSINESS UNLIMITED PLANS
24 x 7 ACCESS TO U.S. BASED PREMIER CUSTOMER SUPPORT
EMPLOYER BENEFITS FOR EMPLOYEES
WAIVED ACTIVATION FEES
WAIVED UPGRADE FEES (11+ LINE ACCOUNTS ONLY)
DEDICATED BUSINESS ACCOUNT MANAGER
When asking a customer about how long their business has been established, you uncover that it has been open less than 2 years with a tax id....how should you run the credit?
Blended Credit ...run with tax id and social
What is the DUNS record and what must you do if a customer does not have one.
DUNS record is the business profile that is existing. If one is not found, you must generate a new one by selecting generate a new number.
Which offer can customers get up to $600 off?
2Q20 Up to $600 off Switch & Trade In - Business Indirect 4/2/20-4/29/20 Business customers who trade-in an eligible device can get up to $600 when adding select devices on Unlimited plans using device payment or retail pricin
True or False
All business credit decisions are final and cannot be changed.
False:
Credit decisions are not final and can be reviewed by doing the following:
Call Core option 6
Request a deposit override, limit increase, and or DP spending limit form
Reach out to AM or I2B
A mobile-first phone solution that connects your office phone and mobile devices with one number. Customers and employees can reach you
One Talk
What is the name of the lead form and give 2 places where you can access the link.
SMB Lead Form
RQ and Vision
Daily Double!!!!!
What is the process to transfer personal to business? (Give the first 2 steps)
And
If you are having issues transferring a personal account to business, which team can do it for you?
Old Way:
Account Overview followed by Line Settings
New Process:
Account Overview followed by Business Transfer
AOL TEAM
What is a current Iphone offer and what are the qualifications?
1.iPhone XS $300 One-Time BIC – Ends 6/30
•Available on Upgrades!
•Stacks with $200 Port-In BIC and Trade-In Promo!
iPhone XR $150 One-Time BIC – Ends 4/11
$24.99+ New Activation with Purchase Required
I2B Tracker Y / $200 Port-in BIC Y
While adding 2 new lines to a business account, you noticed the customer had different features on those lines such as international coverage. What should you do next?
Ask the customer if they would like to keep the same features on the account. If so, add the feature to the new lines.