Task Requests
You receive the sad news that a missionary has passed away. What can you do?
Send in a Task Request "Send bereavement letter"
A missionary at the Bishop's Storehouse emails you that they lost their name tag. How should you respond?
Direct them to the Operation Manager to reorder the badge. Operations are responsible for their own name badges.
A Stake President cannot find a missionary that needs approval in MRS. He reaches out to you and asks that you approve on his behalf. How do you respond?
Explain that the SMO is unable to approve the calling of a missionary in MRS. We can only approve a missionary's assignment in SMMS. Suggest that he can delegate approval to a counselor in his leadership portal.
What are three methods that an applicant can employ to get an opportunity number to use for application?
1- They can search the SMWebsite to find an opportunity and submits their application.
2- An operation Manager can provide the applicant an opportunity number (often with BYU Pathway)
3- The SMC can provide them with an opportunity number they find in SMMS.
You have reached out to a Stake Executive Secretary to make him aware that a missionary in their stake has a date modification that needs to be approved by the Stake President. He replies that the SP approves the extension. What should you do?
Create Task request using "assignment date modification". To be used only when a SP or OM is unable to approve it in SMMS and has explicitly requested that the coordinator approve it on his behalf.
When should you submit a Task Request to approve on behalf of a Stake President.
This change must only be requested when an ecclesiastical unit leader is unable to approve an assignment and has explicitly requested that the coordinator approve on his behalf.
An Operation manager emails you and tells you that a missionary wants to extend their mission a year. What do you do?
You explain to the OM that they are to put in the date modification request in SMMS and provide them instructions on how to do this.
A Bishop says he doesn't remember how to approve a missionary in MRS. How can you help him.
Send him the link MRS-leadership.churchofjesuschrist.org. You can also email him the document "How Priesthood Leaders approve in MRS"
A missionary wants to apply to work at the Distribution Center. When they go to apply they get a message that states " application has already been submitted". How would you help them?
1- Teach them how to return to their application to make sure all the green boxes are filled in and that they hit "submit".
2- Send in Task request "Request change to MRS" and to have the application removed so the applicant can start over"
Use task "Update person assigned unit"
A Stake President has delegated his approval process to a counselor. How will that counselor get access to SMMS.
Use the documents in the Portal "Working with Unit Leaders> Delegation Logic" and "Stake President's quick reference guide>Delegation of Roles by the Stake President"
A missionary has applied to serve at Deseret Industries and has been approved by his Bishop and Stake President. His assignment is awaiting approval by the Operation Manger, but the Operation Manager has been in the hospital and is unable to access his computer. How can this brother get his assignment approved?
Submit a Task request entitled "Approve Operation Assignment."
A Stake President can't remember how to access his SMMS dashboard. How can you help him?
Send him the instructions on the Portal for "working with unit leaders"
An applicant says they have submitted an application, but MRS says "Completing forms" what should you tell them?
Ask them to return to their application and make sure they have completed all the parts to the application and that they have "green circles" and then hit submit.
A BYU Pathway OM has ended the assignment of a missionary in your area. The Missionary is now showing as "Missionary without an assignment". What should you do?
Confirm with the missionary OR Stake President that they wish to end their mission. Instruct the SP how to End the Mission or submit Task "End Service Mission" if the Stake President is unable to perform the task.
The Bishop Storehouse has opened a new location. How can you make this change in SMMS and the SM Website ?
Use Task "Change Opportunity Location." This will allow the senior missionary website to filter opportunities by that location.
The local Bishop's storehouse has a new assistant manger but they call you and say they can't get into SMMS. What Task Request would you use?
Task request > "Operation Tasks" >"Add or replace operation manager"
A Stake President wants to delegate his approval authority for SMMS to a counselor. How can you teach him how to do this?
Use the documents in the Portal "working with Unit Leaders> Delegation Logic" and "Stake President's quick reference guide>Delegation of Roles by the Stake President"
An applicant has confirmed they have all green dots and have submitted, but the application still is not moving into the MRS approval screen. What is the next step?
Fill out a Task Tracker for the MRS task. Describe what has occurred. Attach a screen shot if possible.
A missionary is serving in the Distribution, but is switching to work in the Bishop's Storehouse. How can you make this change in SMMS?
Find the missionary in SMMS.
Click on the "Create assignment" tab on the right side of the record and use the new opportunity number to create the new assignment.
Submit a Task request to "End Task Assignment"
The mission office has a brother who is going to work with them in the fleet management role. They ask you to assist them in onboarding him. When you look for an opportunity number you see there aren't any available. What should you do?
Use Task request "Create new Opportunity" and follow the prompts for the information required.
There is no contact information listed on the SMWebsite for the Bishop's Storehouse. What needs to take place for that information to be displayed?
The Operation manager needs to accept the user agreement and check the box "Display contact Information"
A Bishop says he can't find an application to approve in SMMS. How can you help him?
Explain that Bishops only approve a missionaries call to serve. He does not approve assignments in SMMS.
A couple are going to apply to serve in BYU Pathway. They have been given two opportunity numbers by the Pathway Operation Manager, but don't know how to apply. How can you assist them?
Send them the document: "SSM Recommendation Submission Process through SMW and MRS " that is found on the portal in the section
With the creation of 34 new missions that were announced, your area will be gaining a new mission. How will you prepare for this new mission?
Use Task request "Create new non-workforce operation" and then use Task request "Create new Opportunity" when you know what the mission is asking for.