SE
What is salesforce foundations?
a free-add on that unlocks additional capabilities for customers on EE above. (Sales / Service / Commerce / Data Cloud / AF )
what does RCA and RCB stand for?
Revenue Cloud Advance and Revenue Cloud Billing
This Salesforce product—often confused with Account Engagement—is built for high-scale, multi-channel marketing across email, mobile, web, and advertising.
What is Marketing Cloud Engagement?
SLACK is an acronym. What does it stand for?
Searchable Log of All Conversation and Knowledge
What is Tableau used for?
To help people see and understand data
What features ensure data is entered correctly by users?
validation rules
what does CLM stand for and does RCA support it?
yes, contract lifecycle management
This tool within Marketing Cloud Engagement helps teams automate marketing campaigns and send personalized messages at key points in the customer journey.
What is Journey Builder?
This Slack add-on is heavily discounted through the end of April.
SLACK AI
What is Tableau's key selling point versus traditional reporting?
Self service, interactive exploration instead of static reports. (Turns the what in Salesforce into the Why)
How many releases does salesforce have per year?
3 releases
what is the biggest difference between CPQ and RCA?
“core” RCA is built on core platform
This Salesforce product is used for email marketing, lead nurturing, and scoring—primarily in B2B marketing teams.
What is Account Engagement (formerly Pardot)?
What Slack plans give users Single Sign On (SSO) capability?
Business Plus and Enterprise Grid
What are common pains for a company that is ready for analytics?
Delays, bottlenecks, or lack of visibility into their business
How many ECI licenses are included in Sales Cloud EE?
10 licenses
Can RCB be sold without RCA?
No
This tool brings together marketing performance data from multiple channels into one place, helping marketers understand what’s working.
What is Marketing Cloud Intelligence (formerly Datorama)?
As "Customer Zero", what new Slack feature are we all currently testing before it's GA release in June?
Salesforce Channels or Salesforce Channels in the Lightning Console
What should you say when a customer says "we already have PowerBI"?
"How easy is it for your business users to ask and answer questions themselves?"
What are the derivative based pricing products at Salesforce?
premier success, shield and sandbox
where does RCA stop in functionality and hand off to billing?
invoice management
This product connects and unifies customer data across systems, resolves identities, and powers audience segmentation and activation across channels.
What percentage of Slack users also use Microsoft 365 21%, 54% or 76%?
76%
Why is Tableau a critical part of the Salesforce platform story?
It brings intelligence to every interaction by bridging data and action across CRM