Movies
This animated film is about a train that carries kids to the North Pole
What is The Polar Express
This is where you will find each providers Care Team/Alternate Provider scheduling rules
What is The Provider Pages
True or False: You must change the department code in an encounter prior to creating it.
What is True.
True or False: Patient's can request specific call back times from nurses.
What is FALSE
This soft drink brand was the first to use Santa Claus in advertising.
What is Coca-Cola
Cindy Lou Who is from this Christmas movie
What is The Grinch
True or False: You can schedule Transfer of Care appointments for North and Auburn IM/FM patients
What is False
True or False: When documenting the Reason for Call in an encounter, you must be specific and always use a symptom (if applicable)?
What is True.
What you will advise a patient who had surgery within the last 90 days and is experiencing a post-op concern.
What is Call/speak with the office for the provider that performed the surgery
This hot sweet drink is a wintertime favorite for children and adults alike
What is Hot Chocolate
In Home Alone 1, where does Kevin's family go on vacation?
What is Paris
Refer to Standard Appointing under 18 workflow and find the back to back HME scheduling tip sheet. For a patient calling to schedule 3 siblings back to back, what action do you take?
What is Route encounter to MA pool
We can addend encounters within the patient's chart that were entered within the last ____ calendar days.
What is 7
After reviewing the triage workflow and determining the level of care needed based on the patient's symptoms (Emergent/Urgent), where will you go next to determine where these calls are routed?
What is the Emergent/Urgent section on each provider page
The number of gifts you would have if you received all of the gifts in the song "The Twelve Days of Christmas"
What is 364
How many Home Alone movies are there?
What is 6
When should you provide EZ arrival/Clinical Arrival instructions?
What is every time an appointment is scheduled and/or rescheduled.
This workflow is used when a patient is returning a call to the care center and/or following up on a previous request
What is Clinical Follow Up.
This must be documented in the summary field of the Call Hub when Warm Transferring to the nurse
What is WT
This Winter team sport is played on ice and has a broom.
What is Curling
Name this movie by only hearing this quote:
"I slept great! Got a full 40 minutes."
What is Elf
In BookIt you will un-check this box when searching on the department level for an appointment.
What is "RSC"/Resource
This workflow is used when a patient is calling to request a medication refill
What is Medication Request (page 45)
This is the extension you dial when calling a Call Hub Triage Nurse
What is 28000
The average family sends out 28 of these each year during the Holiday season.
What is Holiday/Christmas cards
In Nightmare Before Christmas, Jack removes what body part to play with his dog?
Where do you find the instructions on how to handle a Hospital Follow Up appointment request?
What is Workflow page 82 (Hospital/SNF/TCM Follow up Appointment)
True or False: ALL applicable tools must be used on EVERY call (Workflows, provider pages, tip sheets, etc.)
What is TRUE
This symptom based smartphrase is used for urgent symptoms ONLY if no other symptom smartphrase fits.
What is .tgen
How many people made up the voice cast for the 'Frosty the Snowman' cast?
What is five people
What is the source of Frosty's powers?
What is his hat
True or False: When scheduling a video visit, the patient must be in the state of California in order to receive health care via video visit.
What is True
What are the four sections of encounters that must be filled out every time?
What is Contact, Reason for call, Documentation, and Routing
How many symptom probing questions must patients answer 'yes' to in order to warm transfer?
What is one
Sunsets are more dramatic during the winder due to the lack of what?
What is Humidity