Dispute
What is the processing TF for A dispute
45-90 Day
Original purchase receipt or Itemized refund indicating original payment method
How many appeals can be filed without documents
ONE
Who can unblock account canceled for suspicion phone number
Fraud Department
What is verifi
A electronic refund request submitted to merchants
What is the First Notification Date
First time ch makes contact (written or verbal ) after the transaction has settled
What Hold Can Be Released By Dispute Agents
Bancorp Hold
When would a a provisional credit post on the account on the 20th BD
If the first direct deposit is made within 30 Days
What is the Max Tf fraud rules should be lifted without ID
24-48 HRS
What is the Estimated time frame for a refund if verifi is approved
3-5 BD
What dispute Types Do Not Qualify For Provisional Credit
1. Credit Not Processed
2.Not As Described
3. Non Receipt of Service / Merchandise
How can a Bill Payment be made
Online portal
True or False
You can refuse someone access to the account if it is a female name but caller sound like a female
False
Who can file a dispute on the primary account
primary ch or person with POA
What is the max number of days a charge can be submitted in verifi
120 Days
What is needed In order for provisional credit to post in 10 BD
Qualifying dispute type
Replied Statement of Fraud/ written statement
Establish Account
If bill is canceled what is the time frame for funds to be reversed
3-5 business days
What is the Fraud Mission Statement
The Smione Fraud Departments is dedicated to protect Smi and customers by detecting ,preventing and mitigating fraud
What Documents must be submitted if a ch was incarcerated
2 forms of ID and Release paperwork
What 2 merchants are you unable to submit pending transactions for in verifi
Apple and Experian
How Many Different dispute types are there
10
What steps should be taken for unauthorized bill payment
Cancel check ( IF available )
Unregister online account
Replace card
submit fraud portal template
What Are The 7 C's OF Communication
clear
Concise
Coherent
Correct
Concrete
Complete
Courteous
What is needed in order to remove a security question or password from a account
Valid ID
When should a dispute be filed even if charge is eligible in verfi
If the first notification date is within 7days