Clinical
This procedure removes plaque, tartar, and stains from healthy gums.
What is a prophylaxis (prophy)?
This term refers to the amount a patient must pay before insurance begins contributing.
What is deductible?
Removing bacteria and calculus below the gum line to treat periodontal disease.
What is scaling and root planing?
This is the first thing we should do when a patient arrives for their appointment.
What is greet the patient and check them in?
This is the most common reason patients give for delaying treatment.
What is cost (or finances)?
This periodontal pocket depth is generally considered healthy.
What is 1-3 mm?
This document is sent to explain how an insurance claim was processed.
What is an EOB (Explanation of Benefits)?
Procedure when the tooth is non-restorable due to extensive decay, fracture, or bone loss.
What is extraction?
This should be filled out for every new patient.
What is a SWOT?
This drink is one of the leading causes of enamel erosion.
What are sodas or sugary drinks?
The hard outer layer of the tooth.
What is enamel?
This can be sent to insurance before treatment to determine expected benefits.
What is a pre-treatment estimate (pre-determination)?
This type of X-ray shows the entire tooth from crown to root.
What is a periapical X-ray (PA)?
This list should be worked daily to fill openings in the schedule.
Every patient should leave the practice with this.
What is hygiene and dr appointment?
This disease affects the supporting structures of the teeth.
What is periodontal disease?
Insurance may not cover replacement of teeth that were missing before coverage became effective.
What is missing tooth clause?
A patient is missing tooth #30 and has good bone levels, the ideal and best option for the patient would be what procedure?
What is implant?
A patient calls to cancel, this is the first thing you should do?
What is ask them when is a better time for them to reschedule?
The most important asset in a dental practice.
What is the patient?
This condition occurs when gums pull away from the teeth exposing root surfaces.
What is gingival recession?
A crown is completed. Name two items commonly required to be sent with claim.
What are X-rays, intraoral photos, clinical notes, and narrative?
A patient has a fractured cusp on tooth #14, this treatment is commonly recommended?
What is a crown?
A patient says they need to "check their schedule and call back." What should you do?
What is offer to secure an appointment before ending the call and they can always call us back if that time doesn't work.
This trait is essential for every successful dental team member regardless of position.
What is communication?