Front Office
Who does NOT have to have a credit card on file when they sign their contract?
PIF patients and Medicaid Approved patients
What is PPE (personal protective equipment) protocol for back office staff while seeing patients?
-Lab coat (buttoned)
-Mask
-Goggles
-Gloves
What 4 states is KDB currently in?
AZ,MS,TX,NC (Kansas coming soon!)
Who is KDB's OSHA manager?
Carlos Gaxiola (First name only counts for full points)
When should we be prepping the day sheet
Minimum 1 day out- ideally 2 days out
True or False: Care Credit payment can be taken over the phone
FALSE- Care Credit payments can only be taken in person, receipt must be signed for, and only an authorized user on the account can give us permission to run the card. You will need to check ID, and in some cases, document a portion of the ID on the receipt.
Who is the only person who can use a handpiece in the office?
The Doctor
Who is Dr. Roberts?
Our AMAZING CEO!
Who is Dr. Bishop?
Chief Compliance Officer
When should the welcome call be made to NP and what should happen?
5 days before the consult, expectations set:
-who should attend (parent/guardian and pt
-what the appt will consist of (xray/consult/treatment plan & financial expectations)
-ensure we have all the info we need (cavity clear, insurance, NP paperwork, etc)
At what age does the patient age out of Medicaid benefits?
19 (covered through 18)
The color the light bar queue changes when the Doctor is needed. What color is it when the Dr is in the chair?
Dr in the chair is Green
What is our Core Purpose @ KDB?
To provide quality care for all kids, regardless of family income, in a fun upbeat environment
How often do we perform dental waterline shock?
Once per month
How often do we need to get a cavity clearance for a patient that is in treatment with us?
Every 6 months
What is step #1 after receiving the Aging Report
Mark all appointments A/R on the upcoming schedules
What are the order dates for back office supply order?
10th & 24th (ER orders only)
What are our 4 CATT Values?
Compassion, Authenticity, Talent, Teamwork
Why do we need to check TDS on the VistaPure water system?
To determine if filter changes are needed
What is needed for a start?
Cavity clearance, signed contract, down payment (where applicable).
What is the quickest/best way to increase collections?
STARTS!
What is PPE (personal protective equipment) protocol for sterile?
-Lab coat
-Gloves
-Mask
-Goggles
-UTILITY GLOVES
What year was KDB founded/first office open?
*Fun fact- first MS office was Horn Lake in 2011
How often are spore testing records uploaded to SurgLogs?
Once per month (previous month)
What is Mississippi's Nickname?
The Magnolia State