SERVICE
This rule provides a resolution to any food issue without asking permission from a manager.
What is the $100 Bill Rule
This motto explains how we allow someone who has never eaten at City BBQ to become a City BBQ King/Queen.
What is "We treat first time guests like regulars and treat our regulars like royalty".
These people put $$ in our paychecks.
Who are our guests.
The score we shoot for every time we prepare food.
What is a "9". In BBQ competition a "9" is a perfect score.
This iconic phrase, famously associated with the Apollo 13 mission, also encapsulates City BBQs unwavering determination to overcome obstacles and ensure mission success, no matter the odds.
What is "failure is not an option".
This rule provides the best view of our guests honesty and trustworthiness.
What is the 95/5 Rule.
This rule ensures our guests experience is excellent- several feet at a time.
What is the 5-foot rule. (Whenever we are within 5 feet of a guest, we should check in on them to ensure their experience is excellent!)
This rule helps ensure accuracy of an order- just don't spray it!
What is Don't just say it, See it! (repeat the order to the guest)
Apply this motto when food is not prepared correctly.
What is When in doubt, throw it out, then figure it out.
This non negotiable is what every City BBQ teammate deserves.
What is everyone deserves a positive work environment to be successful- providing the right tools, training, and authority leads to a successful teammate.