U-Haul Programs
This program is used to access individual storage accounts, location fee schedules and maps of the facility.
What is Web Self Storage?
LS "Sam" Shoen and Anna Mary Carty Shoen
Who are the founders of U-Haul?
Abbie Olson
Who is the FRM?
A customer is stuck on the side of the road with a flat tire?
Who is Roadside Assistance?
Standard sales agent responsibilities with an emphasis on Hitch Sales
What is a Hitch Sales Expert?
This programs is used as a general search tool and can access any future, current or past reservations.
What is the Customer Management Tool?
1945
Cherry Flores
Who is the director?
Who is Traffic/Scheduling?
Standard sales agent responsibilities with an emphasis on UBox Sales
What is a U-Box Agent?
This is where we clock in and out for the day.
What is Work Day?
Joe Shoen
Who is the current CEO of U-Haul?
Shyann Sprude
Who is the Department Manager?
Customer called with a Citation alert.
Who is the Equipment Recovery?
Works closely with agents helping with questions on navigation, the virtual learning center (VLC) and taking compliments/complaints for agents in the contact center.
Who are the Customer Experience Team?
This program allows customers to pick up their truck after a location has closed.
What is 24/7 TruckShare
Phoenix, Arizona
Where are the Corporate Offices located?
Shelby Palmatier and Mia Madsen
Who are the Senior Agents?
Assistance with online purchases.
Works as an in between for Department Managers and Director. When directors or managers are out sick or on vacation they step in as a temporary replacement.
Who is the Floor Relief Manager - FRM?
This program offers someone to talk to and resources to consult whenever and wherever you need them.
What is the You Matter Program?
Ridgefield, WA
What is where the company was founded?
Evan Johnson
Who is the current Vice President of the Contact Center?
A Police Officer calls needing information about a customer.
Who is the equipment recovery?
Agents who work with Customers unable to rent equipment due to a past due balance.
E Alert Agents.