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1
Who is the Director of IT?
Steve Seese
1
What does PSC stand for?
Partners Support Center
1
As of today, how many live production bots do we have for Encompass?
4 - Buster, Rita, Flood, and Fraud
1
Who is this kid? 
Allison
2
What is the easiest and preferred way to get IT support?
Hint: It is not email/call Steve, Pat, or Mike. :)
Open a ticket by emailing psc@smprate.com!
2
How do you request network access and equipment for a new hire?
Fill out the new hire checklist and submit it to HR.
2
In it's simplest form, what is email phishing?
An attempt to steal sensitive information via an email that appears to be from a legitimate organization.
2
What is the quickest way to get a hold of someone in IT?
Call the PSC hotline at 734-927-1825.
3
How many total monitors does Steve have in his Livonia office?
5
3
Name any 5 team members on the IT team.
Mike, Mike, Mike, Joe, and Joe.
3
What does the BI stand for in Power BI?
Business Intelligence
3
What should you do when you have an IT question but aren't exactly sure who to reach out to?
Open a ticket by emailing psc@smprate.com!
4
What is the easiest way to resolve most issues with your computer?
Restart your computer.
4
Who is the IT Operations manager?
Pat Keller
4
What is that spreadsheet software called that has rows, columns, and cells in it that we all love to hate?
Excel
4
Who is IT's top cost saver?
Mike Hicks