U-Box
Where can customers find the U-Box dimensions
U-Box Dimensions | Storage & Moving Container Sizes | U-Haul
Who can provide the customer their delivery timeframe and when?
The local scheduling office, and they should be reaching out the day before to discuss the delivery timeframe.
Where can you see the date the shipping payment is automatically going to be withdrawn on?
The customer's U-Box timeline.
For as long as the customer would like; they would be responsible for the monthly rent, applicable taxes and any coverage if chosen.
What are moving help movers?
They are a "neutral marketplace" company that provides moving services to our U-Haul customers.
How many furniture pads come in each U-Box?
24 per U-Box
We need to reach out to Traffic to make sure that the customer is still able to have it delivered to this zip code.
Yes, they would complete their reservation online and if they have any questions afterward; we can direct them to info@ubox.com or provide the number 866-890-3076
What information do we need to take a payment from a card on file?
The customer will need to provide us with the last 4 of the card on file that they would like to use.
Can we change the date on a U-Box contract with moving help prior to the customer speaking to the movers?
Yes, we do advise that the customer reach out to them after we have made the change to ensure they coordinate with their movinghelp movers.
10-days but it at the discretion of the local scheduling office.
What are the 3 different types of delivery options?
1. U-Haul truck delivery
2. Self-Delivery
3. Movinghelp movers (neutral marketplace option)
What option does the customer have if they want to get their U-Box shipped sooner than the normal estimated days?
Priority Shipping
Yes! (They would need to click on the storage contract itself and then on the right they will see the option)
Can we provide the customer their payment code if they are texting in with the correct phone number?
Yes!
What are the benefits of the wooden U-Box?
Hint: FAQs
U-Box storage and moving containers are made exclusively for U-Haul. Each U-Box container is made of premium, pest-resistant plywood, which provides your belongings with a stable and chemical free environment for storage and transit. This is especially important if you have wooden furniture. Our U-Box containers breathe much better than steel containers reducing the chance for mold and mildew. Each container is also covered with a highly durable, weather-resistant cover when delivered.
What would you do if the customer needs delivery on a certain date and the U-Haul truck delivery is not available?
Then offer the customer the 2 other delivery options available that will get their U-Box(es) to them on the date they need it!
What is the coverage that the customer would need to use during the shipping of their U-Box, and how is it charged?
Can a customer do remote storage move in? Will they be able to apply their free month offer if so?
Yes, if their reservation is set up for remote move in.
No, but they can speak to the location during business hours to have the offer applied.
We provide them with the links on “How to rebook movers” if they want they can cancel to utilize the same funds or have it refunded.
How many U-Boxes would a customer need for a 3-4 bedroom home?
We suggest 5 U-Boxes, but we can remind the customer of our refund policy if they would like to order one more to be sure.
What should the customer do if they are not going to be present for the delivery of the U-Boxes?
1. Let the customer know to go online or to the app to download the placement photos and any notes for the driver.
2. Advise the customer that should be receiving a call the day before and provide their number in case they miss the call, this to confirm & discuss the timeframe of delivery.
Is my shipping arrival date guaranteed?
Yes, your quoted shipping timeframe and arrival date at your destination is guaranteed. If we fail to meet the promised date, we guarantee a $50 refund for everyday it is late, up to the total cost of shipping.
The customer wants to add an access user, what are the 2 different ways they can do this?
1. When you move-in, let the staff member know who is able to enter your storage room. They will add them to your contract.
2. Otherwise, you can add or remove individuals through your U-Haul account.
What are the different ways that a customer can reach movinghelp?
1. Need Help? Contact Us | Moving Help® (Chat)
2. Phone (866) 748-4110
3. support@movinghelp.com