Starter Questions
This routine check-up is recommended every six months to keep your smile healthy. But we want to ask the first question as open ended.
"When was the last time you went to the dentist?"
This type of question helps you pull out controlled objections from your beneficiary.
What is a "trial close"?
This leader has the smallest hands at eHealth
Who is Small Hands Jer? or Who is Jeremy Samuelson?
This tool helps make the conversation with your beneficiary more personable and allows them to connect to you more
What is Live Advise?
This question can be a follow up if a beneficiary says they haven't been to the dentist in a while.
"Why haven't you been?"
The whacky videos you may or may not see Jer in a skirt.
What is SMU Byte?
This question can help us understand our beneficiaries vision needs.
"Do you wear glasses or contacts?"
This is the first step in the LAER process.
This leader has the most….interesting Kahoots?
Who is Jace Zurmely?
This tool allows you to quickly finish an enrollment.
What is PPE/T?
This question identifies the medication that costs you the most/.
"What is your most expensive prescription?"
You can hear this during this session - "All Aboard! SMU SMU!"
What is SMU Express?
This question also helps us understand how help our beneficiaries save money on prescriptions
"How much are you paying every month for your prescriptions?"
This is the second step in the LAER process.
What is Acknowledge?
This leader is terrified of birds and would love for you to send her a GIPH of one
Who is Brie Mcleoud?
This tool is what you use to verify Dr/facility and hospital networks if MAPS isn't giving you what you need
What is provider search?
This question allows us to see if our beneficiaries are using the convenient option that delivers medications right to their front door.
"Do you use mail order?"
SMUs recent songs and lyric videos highlighting key parts of the process with catchy choruses
What is SMUsic Videos?
Finding out if our beneficiaries use these everyday essentials lets us know if it's a need.
"Do you buy vitamins, ibuprofen, Tylenol band-aids or any other over the counter items?"
These are the 2 types of objections.
Controlled Objections and Wild Objections
This leader struggles at Fantasy Football?
Who is Matt Saylor?
This tool quickly gathers Doctors and Drugs.
What is Milliman?
This open-ended question ensures nothing important is overlooked.
“Is there anything I’m missing that is also important to you?”
This SMU Manager is most likely to make a train joke at any given moment.
Who is Your Pal Cal? or Who is Cal Reeves?
This questions ensures we are compliant with beneficiaries needs.
"Do you need dental, vision, or hearing?"
What is Respond?
This leader's mantra is "10 feet tall and bullet proof" and is actually close to 10 feet tall.
Who is Tekla De Mercado?
This tool helps you pick out a plan quickly that is tailored to your beneficiaries needs.
What is Plan Reco?
This question helps uncover why someone hasn’t taken advantage of their plan perks.
“Why haven’t you used the benefit?”
We've said it a million times in any interaction you've had with SMU!
What is "It's Not SMU with out YOU"?