Birds of a Training Feather
These steps in the Coaching Model help make growth conversations efficient and organized.
What is Teach/Show/Try/Feedback.
This creates long-term sustainable sales growth, by developing community connections inside and outside your four walls, everyday!
What is Local Restaurant Marketing?
These three steps of the Communication Hack Framework make communicating a piece of cake!
What are, "What", "So What", and "Now What".
This is the first step you have to take to hold people accountable.
What is set clear expectations.
This "Mission" is the foundation of Red Robin's culture.
What is Awesome American Food and Bottomless Fun!
These are the steps to Red Robin's Four Steps of Feedback.
What is Current State - Desired State - Action Plan - Execute!
This Program gives back 20% of eligible dine-in and to-go food sales.
What is the Fundraising program.
Happening at least every two weeks, these important "get togethers" help the leadership team stay calibrated.
What are manager meetings.
'Because leaders prefer to avoid conflict' may be one reason for this.
What is "Why do some leaders avoid holding team members accountable?"
This saying is the "Vision" for Red Robin's Future.
Be the most loved brand in the community we serve
This new process helps ensure I9 documentation is executed correctly.
What is TM completes their portion of the I9 through the Workday hyperlink, then the Manager verifies and finishes the process through the Workday hyperlink.
This is the main book that houses user guides, resources, tools, templates and defines the process.
What is the LRM Playbook.
These "daily huddles" are the perfect time to calibrate and set standards with TMs as well as review post shift.
What are RSGs and RSGBs
This should be a two way conversation, where the leader does more listening and asking questions than talking.
What is a feedback conversation.
Dave Pace, our CEO, set this new plan up for Red Robin's Future.
What is First Choice.
This guide helps manager/HLCs/CLCs execute learning.
What is The Training Playbook.
This website houses self-service marketing materials, collateral and supplies.
What is Trabon or LRM Toolbox
What is make great observations during their shift.
An employee asking questions like, "who's the closing MOD" could be an effect of this cause.
What happens when leaders in a restaurant hold TMs accountable to different levels of standards.
This "Mantra" is the calling card for the LIF?
What is no missed greets, no empty drinks.
These offerings are important to a G.R.E.A.T. Greet!
What is a House NAB, Margarita, Beer, and two Apps
This promotion is the current marketing focus and priority!
What is the Big YUMMM Burger Deal (BYBD).
This amazing person is the newest member of our Field People Support Team.
Who is Beatriz Vera!
Without covering this during a "setting expectations" meeting with a low performing TM, the TM may not be inspired to change their behavior.
What are consequences.
These five Operational Commitments are what help us strive to be the best in our industry.
Leader in the Front, Leader in the Window, Unbridled Hospitality, Image, and Awesome American Food.